Overall Ratings & Reviews Holi Beach Hotel & Apartments

Hello, You are not the leader of the group traveling together, but you are exactly the booker on the app for the group to get the price difference, then on check out you cram a group of 16 people into our apartment to stay until 7pm, we I collect 600k fee that you say this and that every time the contract is reduced to 500k to eat the difference of 100k. But that is unacceptable. Then finally closed 600k, our reception asked you to collect cash from guests, you refused to answer, so we were forced to collect 600k by ourselves. After the customer checked out more than 30 minutes, then why did the customer collect the money? We provide the exact room and facilities that we advertise as on the booking. The sales methods to collect the difference we implement in the sales channel via TA, if any customer is a room seller, please contact us directly to avoid misunderstandings during the booking process. We deeply regret the case of this customer, who was a booking unit for the price difference but booked through an online channel, which resulted in a misleading process implementation. After this feedback, other customers will surely see for themselves whether your review is objective or true to reality.