Dear guest,
Thank you for your honest feedback. I'm sorry to read that certain aspects of your stay fell short of your expectations, particularly the pool maintenance. I understand how important these details are to the overall guest experience. Actually, we have been doing a daily maintenance of replacing all loose and uneven surface of our pool tiles. While we recognize there is more work to be done, these efforts represent our commitment to enhancing our guest experience. I do hope we have the chance to welcome you back in the future and provide a better experience.
Regards,
Ida Bagus Gede Suambara
General Manager