8.8
Very Good
From 5,605 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about Hotel Santika Premiere Bandara - Palembang
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Staff Friendliness (141)
Hotel Area (134)
Room Space (133)
Ambiance (132)
Taste (127)
Bedroom (126)
Family Friendly (123)
Variety (122)
Bathroom (121)
Surroundings (119)
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Traveller Reviews Hotel Santika Premiere Bandara - Palembang

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Customer reviews
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
the room’s ac where i was upgraded to was pretty hot, maybe the aircon was pretty old and needed some filter change. The rooms also weren’t as soundproof so the sounds from the corridor and the other rooms were pretty loud. The staffs were friendly but the room service kinda slow, i was asking for an iron during the night but it was delivered in the next afternoon after i called the receptionist for the second time. And when i’m about to checkout i was phoning the receptionist help for the bellboy to bring a trolley but it wasn’t coming to my room until i was coming down to the lobby by myself to do the checkout and asking for it for the second time.
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Parlan L.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
I swear it's cool, comfortable, the staff are friendly 🥰 when I have the chance again I want to come here again 🥰😘
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Nadila E.
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8.5
/10
Reviewed 2 week(s) ago
Good and comfortable for bringing children"🙌🏻, but the swimming pool floor is very loose and dangerous for children"
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K***a
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
This family-friendly hotel boasts a spacious 49m2 room, which is still plenty spacious with an extra bed. The swimming pool is quite spacious, and the breakfast selection at Shantika Premier is excellent, with a wide selection of flavors and a mix of traditional and international dishes.
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Accommodation's Reply
31 Jul 2025
Dear guest, Thank you for your kind words! I'm delighted to hear you enjoyed the spacious room, the breakfast experience and the swimming pool. Your words of praise means a lot and we look forward to welcoming you back soon! Sincerely, Ida Bagus Gede Suambara General Manager
s***a
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A comfortable hotel with many facilities. Feels like home. Thank you to the staff. Don't forget to fix the tiles in the pool, sis.
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Mike J.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
all good and very enjoyable
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Accommodation's Reply
24 Jul 2025
Dear Mike, Thank you for your candid review. Glad to hear that everything went well with your recent stay. Look forward to the pleasure of welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
Desi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The most suitable hotel for a family staycation, lots of entertainment for children, varied breakfast, clean and comfortable.
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Accommodation's Reply
21 Jul 2025
Dear Desi, Thank you for your kind review. We are delighted you enjoyed your stay and appreciate your comments about our kids activities and breakfast offering. We look forward to welcoming you back very soon! Sincerely, Ida Bagus Gede Suambara General Manager
Edwardo B.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
This is the cheapest and best hotel I've ever stayed in. For 1 million rupiah per night, the facilities and rooms are like a 5-star hotel, almost like a resort. The rooms are spacious. The lobby is luxurious. Highly recommended.
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Accommodation's Reply
21 Jul 2025
Dear Edwardo, Thanks for sharing your superb review with the community. It looks like we have ticked all the boxes and hope to continue to deliver a good balance between quality and price for your future visits. Sincerely, Ida Bagus Gede Suambara General Manager
Tan U.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
can't say the word "mantul". only the AC is not cold enough in room 619 otherwise it's approved 👋 the hotel facilities are complete, there's even a playground for kids
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Accommodation's Reply
22 Jul 2025
Dear Tan, Thank you for your raving review and your notes on our air condtioning system in the room. Myself and the team are looking forward to the pleasure of welcoming you back soon! Regards, Ida Bagus Gede Suambara General Manager
Ichen I.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
It was fun staying here, next time I have to bring the kids because the place is also kids friendly.
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Accommodation's Reply
21 Jul 2025
Dear Ichen, Thank you for sharing your thoughts on your stay with us - it sounds like you had a great time! We look forward to welcoming you back with your family soon. Warm regards, Ida Bagus Gede Suambara General Manager
huzaima r.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel is spacious near the airport and there is a large park for jogging with a lake view, the swimming pool is also large.
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Accommodation's Reply
18 Jul 2025
Dear Huzaima, Thank you for your lovely notes and oustanding score 10/10. Can't ask for more. Look forward to your returns. Regards, Ida Bagus Gede Suambara General Manager
y***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
comfortable place, only the food needs to be improved again
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Accommodation's Reply
16 Jul 2025
Dear guest, We’re so glad to hear you had a good stay. We appreciate your note on our food offerings and will absolutely share it with the culinary team as we continue refining every detail. We can’t wait to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager
Nanda P.
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9.4
/10
Reviewed 4 week(s) ago
Highly recommended for a family staycation in Palembang, the price is very reasonable for the happiness of the whole family... places like this in South Sumatra should be a concern...
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Accommodation's Reply
16 Jul 2025
Dear Nanda, We are delighted that you enjoyed your stay with us - thank you for sharing it with the community. We look forward to welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
D***a
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
The room is clean, spacious, good service, ask for a prayer mat to be delivered and it will be delivered immediately, the staff is friendly and efficient, will stay here again 🥰
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Accommodation's Reply
16 Jul 2025
Dear guest, It means the world that you took the time to share your experience here! We're delighted to hear how much you enjoyed your time with us. We can’t wait to welcome you back soon for an even longer visit. Regards, Ida Bagus Gede Suambara General Manager
Rita A.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
The room is nice, the atmosphere is beautiful, the food is great 🥰
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Accommodation's Reply
14 Jul 2025
Dear Rita, What else can we ask from a happy guest? Thank you for staying with us and look forward to the pleasure of welcoming you back soon. Regards, Ida Bagus Gede Suambara General Manager
a***f
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
friendly, guaranteed airport transportation, pleasant
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Accommodation's Reply
10 Jul 2025
Dear guest, Thank you for staying with us and you left with a positive impression. Look forward to welcome you back soon. Regards, Ida Bagus Gede Suambara General Manager Regards, Ida Bagus Gede Suambara General Manager
Yetrie O.
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10.0
/10
Reviewed 5 week(s) ago
Everything was good, no problems whatsoever, the hotel was very nice.
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Accommodation's Reply
10 Jul 2025
Dear Yetrie, Love to hear that your stay went well. Would love the opportunity to serve you again soon. Regards, Ida Bagus Gede Suambara General Manager
W***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Please take a look at the swimming pool, many of the ceramics are loose and many are uneven, which is dangerous for your feet.
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Accommodation's Reply
08 Jul 2025
Dear guest, Thank you for your honest feedback. I'm sorry to read that certain aspects of your stay fell short of your expectations, particularly the pool maintenance. I understand how important these details are to the overall guest experience. Actually, we have been doing a daily maintenance of replacing all loose and uneven surface of our pool tiles. While we recognize there is more work to be done, these efforts represent our commitment to enhancing our guest experience. I do hope we have the chance to welcome you back in the future and provide a better experience. Regards, Ida Bagus Gede Suambara General Manager
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable place and good plan to come back here.
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Accommodation's Reply
07 Jul 2025
Dear guest, It means the world that you took the time to share your experience here. We're delighted to hear how much you and your family enjoyed your time with us. We can’t wait to welcome you back again soon for an even longer visit. Regards, Ida Bagus Gede Suambara General Manager
Tiara e. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
happy to be able to staycation here.. hopefully I can come here again
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Accommodation's Reply
07 Jul 2025
Dear Tiara, What a joy to read your beautiful reflection. Thank you so much for sharing your candid review and perfect rating. We’re deeply honored to hear that your experience was a memorable one and that you wish to return. We can’t wait to welcome you back. Regards, Ida Bagus Gede Suambara General Manager
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