Thank you for your review. Before we reply to the points, we are a homestay not a hotel (so that expectations are in line). 1. We apologize for the possibility of a mistake in the measurement of the floor soap from the HK staff or maybe the guest checked in early/when the floor was not dry after being mopped. 2. Because we are a homestay, we do not provide it like a big hotel. 3. Vouchers for the next day can be taken directly at the receptionist, sorry there was a mistake in giving it to the next room, it's not strange to be human, right? 4. The food is relative to the assessment, but thank you, we will fix it. 5. Yes, you can ask for more if you need it because some guests did not use the tea/coffee. 6. Actually, you can ask for permission for a late checkout, later it will be submitted to the superior for approval. Thank you.