The property is awesome, it clean, comfortable, quiet and better then we expected. Everyone in this trip is very happy and statifised with the room and it environment. Breakfast is good and the environment to have it is good and above expectations. The only draw back and negative thing is my room which is a family room wasnt ready at 3 plus when I reached there and tried to check. It is only ready at 4 plus close to 5 which is something there can be improved on. Overall it a good property and a good experiences. Will definitely recommend it my friend and will choose this again next time I am coming to batam.

Always my trusted home away from home when I'm in Batam. Good service and generally well maintained.

Room is good Amenities So So Breakfast limited and not so good

Excellent rooms though wish there was a chair with the couch as well for my room

It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose.

A great place to stay with family. Very comfortable. Night Close eyes then open already mg.very nice. Buffet breakfast not many varieties.

Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.

Nice apartment

The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.

Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember! Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love! Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries! Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal! My wife and I really enjoyed our stay, and would love to come back!

used as base before joining vessel

The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.

Very nice staff

Superb stay - family love it so much. Will return for next trip.

Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.

This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u

There was nothing I dislike about my stay. Enjoyed every bit of it

Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned

Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up

Overall an excellent experience.