I just checked in this afternoon at 19.00, faced with the clerk at the reception, a woman, wearing a bun kebaya, when we were registering, suddenly there was a foreign guest, interrupted, asked for a new room key because the key was lost, the clerk actually did we leave, with the words, sorry ma'am, I'll make you the key to this guest's room first (while asking for the room number, then typed in the room number in front of me), is that ethical? I've paid, you know, that's how the officers treat local guests, FYI: I also stayed at this hotel for the last 3 weeks.