the girl in the information desk of the hotel, receiving our bookings, seems she doesn't know what to do. i booked 2 rooms. the other for my eldest son. she told my son, the girl at the counter, i didn't take her name, that she has not paid yet his hotel booking, and she cannot locate at their system about our booking, i feel angry. i told my son, you say, paid for everything! they pretty much take over the counter. Fortunately I printed out the voucher and receipt in our bookings for 2 rooms, so I sent it to my daughter over the counter. you say it or, that's all.