10.0

/10

Reviewed 3 day(s) ago

A truly peaceful and private experience amidst nature. It was the best glamping experience of my life. I hope I can come back again someday. Perfect 😍

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T***I

Leisure

9.3

/10

Reviewed 4 day(s) ago

Very satisfying service, 24 hours receiving WA from us and ready to help when we need it 👍

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1 people find it helpful

Accommodation's Reply

29 May 2026

Dear Mr./Ms. T*l, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay with us. On behalf of our entire team, we apologize that we were unable to meet your expectations. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. We hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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Verified Traveler

6.7

/10

Reviewed 2 week(s) ago

The bathroom's hot water heater isn't working. It's been reported, but there's been no follow-up. The inter-room telephone line is dead. The receptionist's WhatsApp response was slow, even though they wanted to check out and pick up early. Communication with the receptionist was difficult because their WhatsApp was turned off, so there was only one checkmark on the report. Please fix this.

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Accommodation's Reply

18 May 2026

Dear Mr./Ms. G*t, Sincerely yours from Shanaya Resort Malang! Thank you for your review of your recent stay at our hotel. On behalf of our entire team, I apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. I hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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Riska y.

10.0

/10

Reviewed 2 week(s) ago

The service is really great, I was able to change the food menu because the guy gave me the wrong one, but it was really great, I really have to come here again because it's really that great ❤️

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Accommodation's Reply

18 May 2026

Dear Riska Y., This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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T***y

Staycation

9.4

/10

Reviewed 4 week(s) ago

Very satisfied, comfortable, and enjoyable staycation here. The tiring trip from Surabaya was so much easier because we were so happy here. Two nights went by quickly, and we plan to return soon. The entire team was friendly and helpful. Thank you for making our vacation so memorable 🙏

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Accommodation's Reply

08 May 2026

Dear Mr./Ms. T*y, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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Riyan N.

10.0

/10

Reviewed 4 week(s) ago

Alhamdulillah, take a break to calm down.

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Accommodation's Reply

06 May 2026

Dear Ms./Mrs. Riyan N., This is a brief message from Chanaya Malang Resort. Thank you for your feedback regarding your stay at Chanaya Malang Resort. We believe your feedback will motivate us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Malang Resort

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sisca p.

9.4

/10

Reviewed 5 week(s) ago

The resort's atmosphere is very comfortable, with a wide selection of resort types available. It's perfect for relaxing and vacationing with the family. The staff is very friendly and helpful. Room service and a restaurant are available 24/7.

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Accommodation's Reply

02 May 2026

Dear Ms. Siska P., This is a message from Chanaya Resort Malang. We would like to thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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Verified Traveler

Staycation

10.0

/10

Reviewed 8 week(s) ago

The air is cool, comfortable, the food is also delicious, definitely recommended

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Accommodation's Reply

09 Apr 2026

Dear Valued Guest, This is a message from Chanaya Resort Malang. We would like to express our gratitude for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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w***u

Staycation

10.0

/10

Reviewed 8 week(s) ago

The rooms are clean and comfortable, with a great view and a peaceful atmosphere. The staff are all kind and friendly, and it's always a pleasure to stay here.

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Accommodation's Reply

11 Apr 2026

Dear Ms./Mrs. Wu, This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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Abu H.

8.5

/10

Reviewed 8 week(s) ago

Very good, very suitable for refreshing with a natural atmosphere

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1 people find it helpful

Accommodation's Reply

06 Apr 2026

Dear Mr. Abu H, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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H***a

9.4

/10

Reviewed 8 week(s) ago

It was so much fun, I'd love to stay there again sometime.

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Accommodation's Reply

04 Apr 2026

Dear Mr./Ms. H*a, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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Aling T.

Staycation

8.5

/10

Reviewed 9 week(s) ago

Good view and location, only the staff is not very friendly.

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Accommodation's Reply

09 Apr 2026

Dear Ms./Mrs. Aling T., Sincerely yours, from Chanaya Resort Malang! Thank you for completing the survey regarding your recent stay at our resort. On behalf of all the staff, I apologize that we were unable to meet your expectations. Your satisfaction is very important to us, and we will use your feedback to improve and ensure our guests have an even better experience in the future. I hope you will consider returning to our resort so that we can have the opportunity to provide you with an even better experience. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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Revia v.

10.0

/10

Reviewed 9 week(s) ago

It's so cool, the service is polite, friendly, and kid-friendly. You won't be disappointed if you stay here. The atmosphere is cool and beautiful, and there's lots of greenery.

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2 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Ms./Mrs. Revia V, This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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H***v

Leisure

9.7

/10

Reviewed 9 week(s) ago

A perfect place for healing. It's calm, cool, and the air is still clean. The spacious grounds, with interesting architecture, make exploring a breeze. There are also plenty of swimming pools to choose from, so it doesn't feel cramped even with a large crowd.

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3 people find it helpful

Accommodation's Reply

31 Mar 2026

Dear Mr./Ms. H*v, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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Angga S.

Staycation

10.0

/10

Reviewed 9 week(s) ago

The staff is friendly and helpful, and when there was a problem with the room key, they immediately took care of it. Even when the TV was having trouble, it didn't take more than 10 minutes for the staff to arrive. The environment is beautiful, clean, and comfortable. Recommended for a staycation.

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1 people find it helpful

Accommodation's Reply

01 Apr 2026

Dear Ms./Mrs. Angka S, This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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Arief h.

Leisure

9.4

/10

Reviewed 9 week(s) ago

For the 2025 and 2026 Eid holidays, always book at Villa Shingasari, the private pool is clean and the resort area is clean.

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Accommodation's Reply

29 Mar 2026

Dear Arif H., Greetings from Shanaya Malang Resort. Thank you for sharing your valuable feedback regarding your visit to Shanaya Malang Resort. Your valuable feedback serves as a great motivation for us to provide and maintain even better services, facilities, and products. We look forward to seeing you again on your next visit. Thank you. Sincerely, Wiweko Elnanto, General Manager, Shanaya Malang Resort

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Hertian P. A.

6.4

/10

Reviewed 9 week(s) ago

The AC wasn't cold enough. I had just checked out and I forgot something, and I clearly remembered where it was. The employee said it was missing.

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1 people find it helpful

Accommodation's Reply

07 Apr 2026

Dear Mr. Hertian P.A., Sincerely yours from Chanaya Resort Malang! Thank you for writing a review about your recent stay at our resort. On behalf of our entire team, we apologize that we were unable to provide you with the service you expected. Your satisfaction is important to us, and we will use your feedback to improve and ensure we provide a better experience for our guests in the future. We hope you will consider staying with us again so that we may have the opportunity to provide you with a better experience. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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Agus W.

10.0

/10

Reviewed 9 week(s) ago

The view is stunning. The sound of the Brantas River's trickling water adds to the serene atmosphere.

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1 people find it helpful

Accommodation's Reply

28 Mar 2026

Dear Ms./Mrs. Agus W., This is a brief message from Chanaya Resort Malang. Thank you for your review of your stay at Chanaya Resort Malang. We are confident that your review will encourage us to maintain and improve our services, facilities, and products. We hope to welcome you back for your next stay. Sincerely, Vivego Elnanto, General Manager, Chanaya Resort Malang

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D***i

Leisure

10.0

/10

Reviewed 11 week(s) ago

nice view, all the employees are very friendly😍😍😍

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2 people find it helpful

Accommodation's Reply

16 Mar 2026

Dear Mr./Ms. D*i, Greetings from Shanaya Resort Malang. Thank you for your review of your stay at Shanaya Resort Malang. We are confident that your review will encourage us to maintain and provide even better services, facilities, and products. We look forward to welcoming you back for your next stay. Sincerely, Wiweko Elnanto, General Manager, Shanaya Resort Malang

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S***a

Staycation

9.4

/10

Reviewed 12 week(s) ago

Good place to stay with family, staffs are friendly.

1 people find it helpful

Accommodation's Reply

11 Mar 2026

Dear Mr/Mrs S***a, Warmest greeting from Shanaya Resort Malang, A pleasant moment when we are welcoming you on your second home ‘Shanaya Resort Malang’, we are very happy when we know that you and your family was satisfied during stayed at our Resort. We hope you enjoyed Shanaya Resort Malang and also our surrounding areas give you an extraordinary experiences :) Thank you for spending your time at Shanaya Resort Malang and shared your feedback, your feedback is very important for us to improve and deliver the very best services and products. We are looking forward to welcoming you again on your next visit :) see you! Sincerely, Wiweko Elnanto General Manager Shanaya Resort Malang

Shanaya Resort Malang

Overall Ratings & Reviews Shanaya Resort Malang

9.1

9.1

8.7

9.0

9.2

Traveller Reviews Shanaya Resort Malang