AIHO Hotel Medan

Explore AIHO Hotel Medan
8.6
Very Good
From 1,960 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about AIHO Hotel Medan
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Bedroom (91)
Distance to City Center (86)
Staff Friendliness (83)
Ambiance (81)
Room Space (72)
Bathroom (71)
Hotel Area (58)
Accessibility (56)
Family Friendly (54)
Variety (49)
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Traveller Reviews AIHO Hotel Medan

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Nice atmosphere, friendly staff, clean rooms.
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B***s
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Always stay at this hotel when there are activities in Medan City, this time last minute had to return to a meeting, and was helped by the Duty Manager, Mr. Nando to cancel 1 night with Traveloka, very good service and feedback. Suggestion to take a room facing the clock, not towards the gas station, a bit noisy with music from the gas station, and loud motorcycle exhausts. This is not the hotel's fault, external factors but perhaps can be communicated with the gas station to lower the music volume
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for choosing to stay with us and for your review. We are delighted to know that our Resident Manager, Nando, has been helpful in cancelling our booking through Traveloka. Regarding the noise from the gas station area, we apologize for the inconvenience. Although it was caused by an outside party, we will inform the gas station management and we will try to allocate you a suitable room to ensure that your stay will be comfortable for your next visit. We look forward to welcoming you back again. Best regards, Resident Manager
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N***r
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9.7
/10
Reviewed 3 week(s) ago
Always here and never disappoints
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our hotel. We hope to welcome you back again in the future. Best regards, Public Relations Manager
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M***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Nice................................
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for sharing your short review. We’re delighted to know you had a pleasant experience with us. We look forward to welcoming you back on your next visit. Sincerely Regards, PR Manager
ENCE M. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Recommended hotel for business traveling in Medan, clean, friendly, near the city center.
1 people find it helpful
Accommodation's Reply
26 Oct 2025
Dear Mr/Ms Ence M.M, Thank you for choosing AIHO Hotel and for sharing your positive review. We’re delighted to know that our location, cleanliness, and friendly service made your business trip in Medan enjoyable. We look forward to welcoming you back again soon! Sincerely Regards, PR Manager
C***g
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
Sound proof so bad, outside too noise, can't sleep. The room is big, but there is no tower.
1 people find it helpful
Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise and the missing towel in your room. Your comments are very valuable to us, and we will take immediate steps to improve our soundproofing and room preparation to ensure a more comfortable stay in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for a better experience. Sincerely Regards, PR Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The food is delicious, the place is comfortable and in the city center
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for your review. We are glad you enjoyed our food and the convenience of our convenient location. We look forward to welcoming you back again in the future. Best regards, Public Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
the breakfast was very bad,
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused with your breakfast. Your feedback is very valuable to us as we strive to improve our service and provide you with an even better experience in the future. We look forward to welcoming you back with even more satisfactory service. Best regards, Public Relations Manager
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M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
For those who want to check in, park your car in the lobby because the parking area is far away.
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for sharing your experience. Our staffs are always ready to assist and facilitate our guests in parking conveniently and smoothly, whether in the lobby or other parking areas of the hotel. We sincerely hope to welcome you back again with an even better experience on your next visit. Best regards, Public Relations Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very good, I really like Yempay
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Accommodation's Reply
08 Oct 2025
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay at Aiho Hotel. We look forward to welcoming you back for another enjoyable experience. Warm regards, PR Manager
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nirpina m. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The staff is full of smiles and friendly, it's rare for Medan people to be so soft spoken, xixii, thxu, Aiho Hotel ❤️
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Ms. Nirpina M.S., Thank you for your appreciation. We are delighted to hear that our team was able to provide friendly and pleasant service during your stay. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
We are on a group traveling and got the best services from the staff, and we're enjoying the surrounding.
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Accommodation's Reply
24 Sep 2025
Dear Valued Guest, Thank you for your kind words. We’re delighted your group enjoyed our service and the surroundings. We look forward to welcoming you back for another great stay. Sincerely Regards, PR Manager
A***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
The breakfast didn't taste good..
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize if the breakfast did not meet your expectations. We will review the menu with the culinary team to improve the taste and variety in the future. We hope to welcome you back in the future. Warm regards, PR Manager
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h***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The room is not very soundproof, the noise of vehicles on the highway is very clearly audible.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your constructive feedback. We apologize for any noise-related inconvenience. For a quieter stay, we will be happy to accommodate you on a higher floor on your next visit. We hope to welcome you back in the future. Warm regards, PR Manager
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a***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice, clean and tidy room, close to town
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We're pleased to hear that you enjoyed our room and our location, close to the city center. We will continue to maintain our standards of cleanliness and tidiness to ensure your stay is always enjoyable. We look forward to welcoming you back in the future. Warm regards, PR Manager
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Kevin M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staffs at the lobby and the restaurant were very friendly. Booked the deluxe-type room, and it was spacious for 2, cozy, and clean. The air conditioner was kinda hard to turn up/down the temperature, maybe it's just me who was confused about how to operate it. Gonna revisit this hotel for sure!
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Accommodation's Reply
11 Sep 2025
Dear Mr Kevin, Thank you for sharing your kind review. We’re delighted to know you enjoyed our spacious and cozy Deluxe room as well as the warm hospitality from our lobby and restaurant teams. We appreciate your feedback regarding the air conditioner and will ensure it’s checked for better ease of use. We truly look forward to welcoming you back on your next visit! Sincerely Regards, PR Manager
U***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
It's comfortable here, but when I called the receptionist, they didn't pick up, no response😪
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Accommodation's Reply
11 Sep 2025
Dear Guest, Thank you for your review. We are glad you had a comfortable stay. We apologize for any inconvenience when contacting the front desk. We are improving our communication system to provide faster responses in the future. We look forward to welcoming you back with an even better experience. Warm regards, PR Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The place is good, strategic from the city center, close to the center of the road, only some of the staff are not very friendly during CI and during breakfast.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your experience. We are pleased to know that our hotel's location provided you with comfort. We apologize for the less than pleasant staff service at check-in and breakfast. This feedback is very valuable for us to improve our team training to provide more consistent, friendly service. We hope to welcome you back with a warmer and more enjoyable experience. Warm regards, PR Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Will return when I get a reasonable price.
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Accommodation's Reply
10 Sep 2025
Dear Guest, Thank you for your review. We always strive to provide prices that reflect our quality and service. To get the best deal, you can book directly through hotel reservations to get the right promotion. We look forward to welcoming you back. Warm regards, PR Manager
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ayman a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice stay because of one staff named Rareen, it's really helpful and a sweet person. She makes our stay very happy and comfortable 😊
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr/Ms Ayman, Thank you for sharing your kind words. We’re delighted to hear that Mr Ririn made your stay enjoyable and comfortable. Your feedback will surely motivate her and our team to continue delivering heartfelt service. We look forward to welcoming you back for another pleasant stay. Sincerely Regards, PR Manager
Number of reviews per page
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