J***n

10.0

/10

Reviewed 6 day(s) ago

Overall, this hotel is very satisfying, the best 5-star hotel in Tangerang. Excellent service and complete facilities.

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Julianto

9.6

/10

Reviewed 1 week(s) ago

The bedroom curtains suddenly opened completely in the middle of the night, shocking the family and preventing them from sleeping until morning.

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Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

Good service, good hotel, recommended.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to review JHL Solitaire Gading Serpong. Our goal is to provide you with comfort and satisfaction. We are happy to offer the best service, especially exciting activities for children. We hope you and your family will return to JHL Solitaire Gading Serpong again in the near future. Sincerely, Erwin, General Manager

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D***d

10.0

/10

Reviewed 3 week(s) ago

Comfortable to live and work at the same time.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to write a review for JHL Solitaire Gading Serpong. Our goal is to provide you with comfort and satisfaction. We are happy to offer the best service, especially exciting activities for children. We hope you and your family will return to JHL Solitaire Gading Serpong again in the near future. Sincerely, Erwin, General Manager

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F***h

Staycation

10.0

/10

Reviewed 3 week(s) ago

Very recommended place in Gading Serpong.

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Accommodation's Reply

05 Aug 2026

Dian P. S.

8.5

/10

Reviewed 4 week(s) ago

So far okay, but it's a bit noisy as conversations from next door can be heard.

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Accommodation's Reply

05 Aug 2026

Dear Ibu Dian, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for sharing your experience at JHL Solitaire Gading Serpong. It is our pleasure to have you as our guest. Your feedback about the room soundproofing is very important in our effort to assess and continue improving our facility. I look forward to welcoming you back in the hopefully near future. Solitaire regards, Erwin General Manager

Astri

10.0

/10

Reviewed 6 week(s) ago

Best experiences 😍 Everything is great, the facilities, the staff, the restaurant.

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Accommodation's Reply

15 Jul 2026

Dear Ms. Astree, Thank you for taking the time to share your positive experience and review of JHL Solitaire Gading Serpong. We are delighted that our service, especially the facilities and breakfast, left a positive impression on you. We will pass your feedback on to our team so that we can maintain and improve the service we provide to all our guests. We hope to welcome you back to JHL Solitaire Gading Serpong again. Sincerely, Erwin, General Manager

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Astri

10.0

/10

Reviewed 6 week(s) ago

Best staycation experiences amidst the hustle and bustle of Tangerang city

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Accommodation's Reply

15 Jul 2026

Dear Ms. Astree, Thank you for taking the time to write a review for JHL Solitaire Gading Serpong. Our goal is to make your comfort and satisfaction our top priority. We are delighted to have provided you with the best service. We hope you and your family will return to JHL Solitaire Gading Serpong in the future. Sincerely, Erwin, General Manager

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Samanta W. M.

10.0

/10

Reviewed 6 week(s) ago

Please increase the number of free games, but they are all very comfortable, clean, and luxurious.

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Accommodation's Reply

15 Jul 2026

Dear Samantha, Thank you for taking the time to write a review for JHL Solitaire Gading Serpong. Our goal is to provide comfort and satisfaction to all our guests. We are happy to offer you the best service, especially exciting activities for children. We hope you and your family will return to JHL Solitaire Gading Serpong again in the near future. Sincerely, Erwin, General Manager

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Christiana M.

8.5

/10

Reviewed 7 week(s) ago

It was fun, but it's a shame the service wasn't very friendly.

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Accommodation's Reply

12 Jul 2026

Dear Ms. Christiana, Sincerely yours from jhl solitaire Gading Serpong. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the unfriendly service. We will re-evaluate our service standards. Thank you again for your review. We hope to welcome you back soon. Sincerely, Anastasia Nila, Assistant Front Office Manager.

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J***y

5.0

/10

Reviewed 9 week(s) ago

We accidentally broke a small bathtub salt shaker and were charged Rp. 510,000, a very unreasonable price. We suspect the hotel has resorted to price gouging. We honestly feel very sorry for the 5-star JHL Hotel management treating our guests this way. Hopefully, the hotel management will change the way they handle problems and stop price gouging every guest. Remember, we stayed at JHL for 3 nights and rented a junior suite for Rp. 3 million per night.

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Accommodation's Reply

24 Jun 2026

Dear Mr. JK, Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused during your stay due to the damaged bath sponge holder. Thank you for contacting us so quickly and directly. Please note that the price quoted only includes the cost of the replacement item, and the hotel does not profit from it. As this item is custom-made for the hotel, it is a limited-edition replacement and difficult to obtain from retailers. To mitigate your inconvenience, we are offering you a 20% discount. We are deeply sorry that you were dissatisfied with our service this time, and we will do our best to provide you with a more pleasant experience on your next stay. Thank you, Hotel Management.

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Septia M. P.

Medical

9.4

/10

Reviewed 10 week(s) ago

The facilities are worth the price, especially the gym and sauna.

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2 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Mr. Septia, Sincerely yours from JHL Solitaire Gading Serpont. Thank you for your excellent review of our hotel, especially the fitness center and sauna! We are pleased that your event went smoothly and left a positive impression. We hope to see you again soon. Sincerely, Solitaire, Erwin, General Manager

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D***a

10.0

/10

Reviewed 12 week(s) ago

staying here with my 2 kids, they are very happy with the pool, playgrounds (outdoor & indoor). we enjoy our staycation here. will surely come back again later!

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Accommodation's Reply

18 Jun 2026

N***a

Staycation

10.0

/10

Reviewed 15 week(s) ago

Overall, I was really satisfied with my staycation here. All the staff are friendly. I definitely recommend it.

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2 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Warm regards from JHL Solitaire Gading Serpong. Thank you for your review and feedback about our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Solitaire Erwin Suryansyah, General Manager

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D***n

10.0

/10

Reviewed 16 week(s) ago

Impressive hotels for staycation

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Accommodation's Reply

25 May 2026

Dear Our Valued Guest, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Solitaire Regards, Erwin Suriyansyah General Manager

Leviyan M.

10.0

/10

Reviewed 16 week(s) ago

Clean, nice hotel, staff service is also good

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Mr. Levian, Sincerely yours, JHL Solitaire Gading Serpong. Thank you for your review and feedback about our hotel. We are delighted that you enjoyed your stay and hope to welcome you again soon. Solitaire, Erwin Suryansyah, General Manager

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A***a

10.0

/10

Reviewed 18 week(s) ago

Amazing did not disappoint Thank you

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Accommodation's Reply

28 Apr 2026

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H***y

9.4

/10

Reviewed 19 week(s) ago

Thanks to Mas Bintang for upgrading my room

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Accommodation's Reply

15 Apr 2026

Dear Our Valued Guest, Warmest Greetings from JHL Solitaire Gading Serpong! Thank you for choosing JHL Solitaire Gading Serpong as your preferred hotel to stay and thank you for your rating! I am happy to know that you enjoyed your stay and I look forward to having you again as our guest in the near future. I would certainly share your feedback with our team, especially Mr. Bintang who will be delighted to read your positive feedback. We are looking forward to welcoming you back in the near future. Solitaire Regards, Erwin Suriyansyah General Manager

Verified Traveler

Business

10.0

/10

Reviewed 19 week(s) ago

Recommended hotel for business meeting & family time

1 people find it helpful

Accommodation's Reply

15 Apr 2026

F***x

Staycation

10.0

/10

Reviewed 19 week(s) ago

Very nice staff, food was nice too, room was amazing.

1 people find it helpful

Accommodation's Reply

15 Apr 2026

JHL Solitaire Gading Serpong

Overall Ratings & Reviews JHL Solitaire Gading Serpong

9.2

9.1

8.8

9.0

9.0

Traveller Reviews JHL Solitaire Gading Serpong