Vinpearl Empire Nha Trang, Affiliated by Meliá

Explore Vinpearl Empire Nha Trang, Affiliated by Meliá
9.1
Exceptional
From 169 reviews
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Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about Vinpearl Empire Nha Trang, Affiliated by Meliá
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Staff Friendliness (14)
Room Space (14)
Distance to City Center (13)
Family Friendly (11)
Surroundings (10)
Accessibility (8)
Bathroom (8)
Check-in/out Time (7)
Ambiance (7)
Hotel Area (7)
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Traveller Reviews Vinpearl Empire Nha Trang, Affiliated by Meliá

Number of reviews per page
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Customer reviews
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 day(s) ago
Even after paying for early check-in, I still couldn't check in upon arrival.
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Accommodation's Reply
11 Jun 2026
Dear Mr./Ms. W***n, Thank you for choosing Vinpearl Empire Nha Trang, Meliá Affiliated as your destination and for sharing your stay experience. We apologize that our service did not fully meet your expectations. We hope you could take a moment to share more information about your stay. Your feedback will be forwarded to the relevant department for timely improvement. At Vinpearl Empire Nha Trang, Meliá Affiliated, your feedback is invaluable in helping us continuously improve our services and provide you with the best possible experience. Thank you again for your feedback and we sincerely hope to have the opportunity to welcome you back in the near future. Sincerely, The Hotel Management
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D***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
You should book a room at this hotel!! The breakfast, however, isn't quite to Vietnamese taste and lacks variety. It's more suitable for foreigners visiting Vietnam!!
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Accommodation's Reply
30 May 2026
Dear Mr. D***n, Thank you very much for choosing Nha Trang Vinpearl Empire Hotel (Melia Hotels International Group) as your travel destination and for sharing your feedback about your stay. We are glad you enjoyed your stay. We have shared your valuable comments with the management and all staff. We will use them to improve our services in the future. We are happy to hear that you and your family enjoyed your stay. We wish you good health and happiness, Mr. D***n. We hope to welcome you back again. Thank you very much. Sincerely, The Hotel Management Team
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Phú V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
The rooms are old-fashioned, the view is average, and since you have to park your car in the basement parking lot and there's no elevator to the hotel, you have to carry your luggage up and down yourself, which is quite inconvenient.
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Accommodation's Reply
25 May 2026
Dear Ms./Mrs. Hu Wee, Thank you very much for staying at Vinpearl Empire Nha Trang Hotel (a Melia Group hotel) and for taking the time to provide feedback. We apologize that we were unable to meet your expectations. We kindly request that you provide more details about your stay. We will forward your feedback to the relevant department and use it to improve our services in the future. Vinpearl Empire Nha Trang Hotel (a Melia Group hotel) will continuously strive to improve our services based on your valuable feedback to provide you with the best possible experience. Thank you again for your valuable feedback. We hope to welcome you again soon. Thank you. Sincerely, The Hotel Management
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Huynh D. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff worked quickly and professionally.
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Accommodation's Reply
14 May 2026
Dear Mr. D.H., Thank you very much for choosing Nha Trang Vinpearl Empire Hotel (Melia Hotels International Group) as your travel destination and for sharing your feedback about your stay. We are delighted that we were able to meet your expectations. Your valuable feedback has been passed on to the management and all staff. Your comments will encourage all our staff to further improve the quality of our service. Thank you again for your compliments on your wonderful family trip at our hotel. We wish you good health and happiness, Mr. D.H. We hope to welcome you back again. Thank you very much. Sincerely, The Hotel Management Team
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Q***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff were very enthusiastic, and the food was good.
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Accommodation's Reply
29 Mar 2026
Dear Valued Guest, Thank you very much for choosing to stay at Nha Trang Vinpearl Empire Hotel (Melia Hotels International Group) and for sharing your feedback. We are delighted that we were able to meet your expectations. We have forwarded your valuable comments to the management and all staff. Your feedback is a great encouragement for us to improve our services in the future. We thank you and your family for having a wonderful time at our hotel. We wish you good health and happiness. We hope to welcome you back again. Thank you very much. Sincerely, The Hotel Management Team
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Nguyen M. Q.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good hotel, awesome view from 36th floor
3 people find it helpful
Accommodation's Reply
22 Mar 2026
Xin chào Nguyen M. Q., Thank you for taking the time to share your experience at Vinpearl Empire Nha Trang, Affiliated by Meliá. We are glad to have provided you with a positive experience. This is a priceless gift to all hotel staff. Besides, we are always constantly improving ourselves to give our customers the best experience. On behalf of Vinpearl Empire Nha Trang, Affiliated by Meliá, I would like to express my sincere thanks to your kindness. Once again, thank you and wish you good health and happiness. We all hope to welcome you again in the nearest future. Best regards, Hotel Management Board
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Hoang C. C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The staff were enthusiastic. The breakfast was varied and abundant.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Ngoc Lan Thanh, Thank you for choosing Pearl Empire Nha Trang Hotel (a subsidiary of Melia Hotels International) and for sharing your feedback about your recent stay. We are very happy that we could meet your expectations. We have shared your valuable feedback with our management and staff, and will use it to improve our services in the future. Thank you again for sharing your wonderful stay with us. We wish you good health and happiness. We look forward to welcoming you back soon. Thank you! Hotel Management
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Nguyen T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Hotel staff are extremely professional and attentive
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Accommodation's Reply
08 Dec 2025
Hello. Thank you for staying at Melia Pearl Empire Nha Trang Hotel and for sharing your experience. We are delighted that our hotel met your expectations. We have shared your comments and suggestions with the management and all staff. We are confident that your valuable feedback will inspire our team and encourage us to continue improving our service quality. We thank your family for sharing your experience with us. We wish you good health and happiness. We look forward to welcoming you back soon. Thank you! Hotel Management Team
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Dat
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 31 week(s) ago
Delicious breakfast buffet, good support staff, clean rooms. The biggest drawback is that it is located on a one-way street and there is no reception hall while the green taxis are packed at the door, there is no place to pull over to check in, this needs to be improved
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2 people find it helpful
Accommodation's Reply
11 Nov 2025
Hello. Thank you for staying at Melia Pearl Empire Nha Trang Hotel and for sharing your experience. We are delighted that our hotel met your expectations. We have shared your comments and suggestions with the management and all staff. We are confident that your valuable feedback will inspire our team and encourage us to continue improving our service quality. We thank your family for sharing your experience with us. We wish you good health and happiness. We look forward to welcoming you back soon. Thank you! Hotel Management Team
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B***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Traveled with a 9 month old baby and the hotel served us very well, providing a high chair and white porridge for the baby throughout the stay.
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Accommodation's Reply
20 Oct 2025
Hello! Thank you for choosing Meliá Venetian Nha Trang Imperial and sharing your recent holiday experience. We are delighted that the hotel met your expectations. We have shared your comments and suggestions with the management and all staff. We believe this will be a valuable gift, inspiring and encouraging our staff to continuously improve our service quality. Thank you for sharing your experience with your family. We wish your family good health and happiness. We look forward to welcoming you back. Thank you. Hotel Management
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 35 week(s) ago
terrible hotel...................
1 people find it helpful
Accommodation's Reply
13 Oct 2025
Xin Chào Valued guest, Warmest greetings from Melia Vinpearl Nha Trang Empire! I hope you and your family are doing well. Thank you so much for saving your time to share your stay experience to our hotel. We are delighted to gain your feedback. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. We are terribly sorry that your stay was not up to the level. We had gone through the case and reported to the relevant department. It is reliable that they acknowledged your feedback as well as sincerely apologized. Once again, we would like to thank you for being our guest and apologize if there were any shortcomings occurred. We are looking forward to hearing back from you and hope to win a chance to wow you again. Thank you and kind regards, Hotel Board Management.
L***U
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The hotel is clean, beautiful, right in the center, convenient for a vacation, worth going, will come back ✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️✌️
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Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all the managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, thank you very much for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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Truong m. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
The staff are all very lovely.
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Accommodation's Reply
07 Oct 2025
Hello Truong m. H., Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all the managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, thank you very much for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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Trương H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
friendly staff, clean rooms, good breakfast
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Hello, Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all the managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, thank you very much for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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D***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
I was surprised when the hotel gave me a birthday present without even informing me.
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Accommodation's Reply
25 Sep 2025
Hello, Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all the managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, thank you very much for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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Trieu N. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
enthusiastic staff ok everything
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1 people find it helpful
Accommodation's Reply
17 Sep 2025
Hello Trieu N. T., Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all the managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, thank you very much for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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Nguyen D. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Good service, enthusiastic staff, swimming pool and children's play area. Will come back if I have the chance.
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2 people find it helpful
Accommodation's Reply
05 Sep 2025
Hello Nguyen D. M., Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, I would like to sincerely thank you for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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N***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Excellent, very good quality, I am very satisfied
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2 people find it helpful
Accommodation's Reply
13 Aug 2025
Hello, Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, I would like to sincerely thank you for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Best regards, Hotel Management
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N***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 44 week(s) ago
quite boring check in took a long time. staff was quite few
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Accommodation's Reply
09 Aug 2025
Dear Guest, Thank you for taking the time to share your experience at Melia Vinpearl Nha Trang Empire. We are very happy to have had the opportunity to welcome and serve you. This is a priceless gift for all hotel staff. Besides, we are always improving ourselves to bring customers the best experiences. On behalf of all Melia Vinpearl Nha Trang Empire staff, I would like to sincerely apologize for the shortcomings you have encountered and will seriously consider to find a suitable solution. Once again, thank you very much and hope to welcome you again in the near future. Sincerely, Hotel Management.
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V***U
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Everything was great. Friendly staff.
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Guest, Thank you for choosing Melia Vinpearl Nha Trang Empire as your destination and sharing your experience about your recent vacation. We are very happy to meet your expectations about the hotel. I have shared your comments and reviews with all managers and staff. I am sure that this is a priceless gift to motivate and encourage them to continue to improve the quality of service. Once again, I would like to sincerely thank you for sharing your feelings about your vacation with your family at our hotel. We wish you good health and happiness. We look forward to welcoming you in the near future. Sincerely, Hotel Management
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