Rahman

Leisure

9.4

/10

Reviewed 5 week(s) ago

The hotel staff and security guards are friendly, and the service is excellent. Awesome!

See original

1 people find it helpful

Accommodation's Reply

10 Oct 2026

Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us. We are pleased to hear that you were satisfied with our services and facilities. We hope to welcome you again in the future.

See original

b***o

Leisure

8.5

/10

Reviewed 6 week(s) ago

It's a shame you can't request two access cards per room. And the desk in room 105 was upside down and needed fixing. Access to the location was excellent.

See original

Find this review helpful?

Accommodation's Reply

29 Sep 2026

With our deepest respect, Grand Mandarin Singkawang Hotel. Thank you for your stay and review of our hotel. We are delighted that our facilities and services met your expectations. We hope to welcome you back to Grand Mandarin Singkawang Hotel again. Regarding room access, only one person, our reception staff member, is experienced in this area. Therefore, if you arrive, we can assist you in opening your room door. Also, regarding the table in your room, please do not use nails, and the table may be slightly uneven. You can contact staff for adjustments. Thank you for your feedback. Sincerely, Management.

See original

T***i

Transit

7.5

/10

Reviewed 11 week(s) ago

The staff was unfriendly and a bit rude. The bathrooms were not clean, and the beds were not. The facilities were lacking, not meeting expectations.

See original

2 people find it helpful

Accommodation's Reply

02 Sep 2026

Thank you so much for giving us your feedback. We really appreciate your comment to improve our service and staff. We ensure you that for your next visit, it will never happen again. Best Regards,

L***t

Leisure

9.1

/10

Reviewed 12 week(s) ago

Continue to improve customer service and satisfaction.

See original

Find this review helpful?

Accommodation's Reply

18 Aug 2026

Thank you for your review and feedback. We are committed to improving our facilities, products, and services. We hope you enjoyed our amenities and services when you return to our hotel again. Warm regards, Grand Mandarin Singkawang.

See original

Y***i

9.4

/10

Reviewed 12 week(s) ago

The officer was alert, asked for the sheets to be changed immediately even though it was already night.

See original

Find this review helpful?

Accommodation's Reply

18 Aug 2026

Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us. We are delighted to hear that you were satisfied with our services and facilities. We hope to welcome you again in the future. Sincerely, The Management

See original

Last J. A. T.

Leisure

9.4

/10

Reviewed 13 week(s) ago

The main choice when visiting Singkawang City.

See original

Find this review helpful?

Accommodation's Reply

18 Aug 2026

Dear Valued Guest, Thank you for your stay and review of our hotel. We are delighted that our facilities and services met your expectations. We hope to welcome you back to the Grand Mandarin Singkawang Hotel again. Sincerely, The Management

See original

Y***y

Leisure

8.5

/10

Reviewed 14 week(s) ago

The hotel room was okay, but unfortunately the AC wasn't cold and also maybe our room faced the main road, so it was hard to sleep because it was so noisy.

See original

Find this review helpful?

Accommodation's Reply

03 Aug 2026

Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us.

See original

Bram C.

Leisure

8.2

/10

Reviewed 17 week(s) ago

In my opinion, this hotel is up to standard, and the photos on the app are also accurate. Cleanliness is decent. A small suggestion: check the AC, as it's a bit noisy. Overall, it's decent for the price. Perfect for backpackers like me and my family. Oh yeah, the hotel also has an elevator, so those who can't climb stairs can use it. Thank you.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Thank you for taking the time to review our hotel. We were very pleased to have served you during your recent visit to Singkawang. Sincerely, The Management

See original

M***a

9.1

/10

Reviewed 17 week(s) ago

It's noisy, yes, but at that price, I'm sorry. If you want comfort, choose 5 stars.

See original

1 people find it helpful

Accommodation's Reply

14 Jul 2026

Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future.

M***a

9.0

/10

Reviewed 17 week(s) ago

The location is strategic, just the noise from the entrance and the mosque is noisy. For everything, it's so-so for that price.

See original

Find this review helpful?

Accommodation's Reply

14 Jul 2026

Thank you for such a great review for us during your stay in Grand Mandarin Singkawang. We truly pleased to receive your compliments. Hopefully, your pleasant experience with us will bring you back to our hotel. See you again soon Warm regards,

K***a

9.7

/10

Reviewed 18 week(s) ago

A must-try hotel. It's low-budget, but the atmosphere is comfortable and you'll feel right at home.

See original

Find this review helpful?

Accommodation's Reply

09 Jul 2026

Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us.

See original

R***i

9.4

/10

Reviewed 19 week(s) ago

I often stay there, it's quiet.

See original

1 people find it helpful

Accommodation's Reply

30 Jun 2026

Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future. Salam, Managemen

H***i

Leisure

9.4

/10

Reviewed 20 week(s) ago

We stay here often. It's a short walk from the market. The room has a mini-fridge. Not all hotels have mini-fridges in every room. The Wi-Fi needs to be boosted. Strategically located.

See original

Find this review helpful?

Accommodation's Reply

24 Jun 2026

Thank you for choosing to stay at the Grand Mandarin Singkawang Hotel and thank you for taking the time to write a review about your recent stay. Sincerely, The Management

See original

J***I

Business

8.8

/10

Reviewed 21 week(s) ago

clean hotel and friendly staff...

See original

Find this review helpful?

Accommodation's Reply

14 Jun 2026

Thank you for taking the time to rate and review our hotel. It is an honor that you chose to stay with us. Sincerely, The Management

See original

Rahman

Leisure

8.5

/10

Reviewed 22 week(s) ago

The room was nice, comfortable, and clean. However, the toilet needs some attention; the floor is slippery. It's a bit unsafe for children; be careful. And the room was a bit noisy from the cafe playing music.

See original

1 people find it helpful

Accommodation's Reply

07 Jun 2026

Thank you for your stay and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We hope to welcome you back to the Grand Mandarin Singkawang Hotel again.

See original

Lheny S.

Leisure

8.2

/10

Reviewed 23 week(s) ago

I love how clean and tidy the Ginza room is. And now there's a Sunday Kopidi cafe in front of the hotel, where you can have breakfast, lunch, and dinner. So if you want to eat, you can just walk to the front of the hotel. 🥰

See original

Find this review helpful?

Accommodation's Reply

03 Jun 2026

Dear Mrs. Lheny S, Thank you for your comments and we are glad that you enjoyed your stay with us. We look forward to welcome you in near future. Kind regards, Management

d***i

8.2

/10

Reviewed 27 week(s) ago

Access to the hotel is very easy, close to culinary places.

See original

Find this review helpful?

Accommodation's Reply

03 May 2026

Greetings from the Mandarin Oriental Hotel Singapore. Thank you very much for staying with us and for taking the time to leave us your feedback and review. It was a great honor to have you as a guest. Thank you again. From the Hotel Management Team

See original

T***i

Staycation

8.4

/10

Reviewed 30 week(s) ago

The staff was friendly. The room was comfortable, but the bed sheets were stained, and the blanket looked a bit dirty and yellowed.

See original

Find this review helpful?

Accommodation's Reply

16 Apr 2026

Dear respect, Thank you for staying at and reviewing our hotel. We are very pleased that you were satisfied with our facilities and services.

See original

a***n

Leisure

8.5

/10

Reviewed 31 week(s) ago

The place is really good, the facilities are quite good, clean, the bathroom is clean and tidy.

See original

Find this review helpful?

Accommodation's Reply

10 Apr 2026

Warm greetings from the Grand Mandarin Singkawang Hotel. Thank you for taking the time to rate and review our hotel. It is a great honor that you chose to stay with us.

See original

L***a

9.4

/10

Reviewed 32 week(s) ago

I don't really like the pillow, it's too high, so it makes my neck sore... Try changing all the pillows 😁 The rest are all really good. Thanks

See original

1 people find it helpful

Accommodation's Reply

01 Apr 2026

Thank you for your feedback and comments. We are committed to improving our facilities, products, and services. We hope you enjoy all of our amenities when you return to our hotel again.

See original

Grand Mandarin Inn

Overall Ratings & Reviews Grand Mandarin Inn

8.5

8.4

7.9

8.6

8.4

Traveller Reviews Grand Mandarin Inn