I booked a hotel from mid-January, double room, with balcony. When I arrived at the examination room, the receptionist in the green-shirt with an unhappy attitude said that the room with the balcony has a foreigner who wants to stay more, so now there's only one bed for two people, I agree. change the room, then send back the difference of 100k, otherwise the agent will cancel refund. After coming to Hoi An, I still had to find a room so I agreed. My room was on the 4th floor, when I went out to play around 3pm down the stairs, I saw 2-3 other rooms without guests, larger. Yet at noon the receptionist told the room. I was planning to give 0 stars, but when I met my host, the receptionist was happy and the villa was very clean so I made suggestions for improvement.