Hotel Santika Premiere Garut

Explore Hotel Santika Premiere Garut
8.9
Very Good
From 3,776 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

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Ambiance (296)
Staff Friendliness (291)
Bedroom (267)
Variety (264)
Hotel Area (261)
Family Friendly (258)
Taste (250)
Bathroom (232)
Surroundings (227)
Room Space (223)
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Traveller Reviews Hotel Santika Premiere Garut

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Customer reviews
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The view from the room is very beautiful and the food is delicious, lots of choices.
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Accommodation's Reply
06 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel service was amazing, everything was clean, the staff was quick and easy to help, and the food was top notch! ❤️
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Accommodation's Reply
06 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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P***y
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 day(s) ago
After hearing one-sided complaints, I was still sound asleep and finally checked out.
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Accommodation's Reply
06 Nov 2026
Dear Valued Guest, First of all, we would like to express our deepest apologies for any inconvenience you experienced. Thank you for taking the time to share your #momentsantika experience at Santika Premiere Garut. We always use your feedback and comments as a reference to improve the quality of our hotel services. We strive to maintain quality, quantity, and efficiency, and after reviewing your experience, we are certainly committed to further improvement. We will address all your complaints, starting with the training of all our staff at Santika Premiere Garut. We hope that on your next visit, we can provide even better "Rumah Indonesia" (Indonesian home) service, ensuring you have the best #momentsantika experience at Santika Premiere Garut, just like all our other guests. Sincerely, The Management Team, Santika Premiere Garut
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Charles S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Nice staycation with natural environment.
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Accommodation's Reply
03 Nov 2026
Dear Mr/Mrs Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management
R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
If you're planning a staycation in Garut, you'll definitely choose Santika, unless you book late. I'll never regret coming here. The staff are incredibly friendly, the cleanliness is top-notch, and the food is delicious and varied. Continued success at Santika Garut!
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Accommodation's Reply
01 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything is nice, clean, the view is really good.
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Accommodation's Reply
01 Nov 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice and cozy place, will be back soon.
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Accommodation's Reply
20 Oct 2026
Dear Mr/Mrs Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management
Vina Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
We were really happy staying at Santika Premiere Garut, the facilities are complete.. But the indoor playground needs to be cleaned again.. Apart from that, we were really happy.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The view from this hotel is very nice... There is a jogging track in the middle of the rice fields which is very pleasant.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I was very happy to stay at the Santika Hotel Garut. The service was excellent, the facilities were complete, the breakfast was varied, and there were many great photo spots. I'd love to return.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The view from the room alone makes you feel so at home! 🌾🍃😍 The service? SATSET! In less than 5 minutes, the room key is in your hand. No long waiting drama! 👏🏻✨ About the food, don't ask! The menu is extensive, all delicious. As soon as you open your eyes, you are immediately served various foods until you are confused about which one to eat first. 😂🍽️ Want to exercise? There is a jogging track around the rice fields. Want to take photos? There are so many cool spots for stocking WA statuses and making your gallery even more full! 📸🌿 Now, the best… the swimming pool is full of warm water! 🏊🏻‍♀️💦 The most enjoyable swimming in the afternoon until the evening, you feel like you don't want to stop! In short, the complete package: cool views, satset service, abundant food, photo spots everywhere, plus a warm swimming pool. Definitely, you really feel at home here! I don't think it's long enough to go home. 😍❤️ #Staycation #HealingTime #HotelReview #WarmWaterPool #FunVacation
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1 people find it helpful
Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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F***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Surprise, waiting for the room, I got a voucher for a welcome drink & snack, in the afternoon there was an afternoon break voucher, in the morning there was a free breakfast, at 11 am there was another morning break voucher, basically I didn't have time to get hungry.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Y***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very nice hotel. Kids-friendly. The staff is also friendly, always greeting us when we meet. We'll be back next time.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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U***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Yesterday, I chose the wrong room and check-in was delayed by almost an hour. Hopefully, it won't happen again next time. But I loved the jogging track.
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1 people find it helpful
Accommodation's Reply
29 Sep 2026
Dear Valued Guest, First of all, we would like to express our deepest apologies for any inconvenience you experienced. Thank you for taking the time to share your #momentsantika experience at Santika Premiere Garut. We always use your feedback and comments as a reference to improve the quality of our hotel services. We strive to maintain quality, quantity, and efficiency, especially regarding the long waiting times during check-in and for room amenities. After reviewing your experience, we understand that we need to improve in this area. We will address all your complaints, starting with the training of all our staff at Santika Premiere Garut. We hope that on your next visit, we can provide even better "Rumah Indonesia" (Indonesian home) service, ensuring you have the best #momentsantika experience at Santika Premiere Garut, just like all our other guests. Sincerely, The Management Team, Santika Premiere Garut
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is comfortable, clean, and the staff are friendly.
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Accommodation's Reply
22 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that our service met your expectations. We will share your feedback with all our staff. I am confident that this feedback will encourage everyone to continuously improve the quality of our service. We hope your next visit will be as impressive as this one. We look forward to welcoming you back in the future. Sincerely, The Management Team, Santika Premier Garut Hotel
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
I've been there three times, just checked in yesterday, on the 18th. I couldn't sleep that night because of the mosquitoes. The parents' room also had the same problem. But that was the only time I experienced anything like that. Everything else is excellent.
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Accommodation's Reply
25 Sep 2026
Dear Customer, first of all, we sincerely apologize for the inconvenience. Thank you for sharing your precious #SantikaMoments moments at Santika Premier Garut Hotel. We always use your valuable feedback as a reference to improve our hotel services. We are doing our best to maintain quality, quantity, and efficiency, and we will continue to improve based on your experience. To resolve all the issues you pointed out, we plan to conduct retraining for all staff at Santika Premier Garut Hotel. On your next visit, we will do our utmost to provide an even more comfortable "Indonesian Home-style" service so that you can experience the most wonderful #SantikaMoments moments at Santika Premier Garut Hotel, just like our other guests. Thank you. Sincerely, The Management of Santika Premier Garut Hotel
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Carolina E. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Great hotel, awesome view, delicious and various meals for breakfast. Close to nature, warm pool for relaxing. Definitely going back here again next time.
+2
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Accommodation's Reply
19 Sep 2026
Dear Mr/Mrs Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management
Mikha D. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel was exceeding my expectations. Beautiful tranquil resort, with 3 heated pools, pickleball court, gym in the rice field, etc. All in all, awesome.
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Accommodation's Reply
17 Sep 2026
Dear Mr/Mrs Mikha, Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management
S***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Everything was fine, but there were a lot of mosquitoes in the room. My face was red from mosquito bites.
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Accommodation's Reply
17 Sep 2026
Dear Valued Guest, First of all, we would like to express our deepest apologies for any inconvenience you may have experienced. Thank you for taking the time to share your #momentsantika experience at Santika Premiere Garut. We always use your feedback and comments as a reference to improve the quality of our hotel services. We strive to maintain quality, quantity, and efficiency, especially in terms of comfort. Based on your experience, we are certainly committed to further improvement. We will address all your complaints, starting with the training of all our staff at Santika Premiere Garut. We hope that on your next visit, we can provide even better "Rumah Indonesia" (Indonesian home) service, ensuring you have the best #momentsantika experience at Santika Premiere Garut, just like all our other guests. Sincerely, The Management Team, Santika Premiere Garut
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A***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The entire staff is incredibly friendly, and the food is delicious. The facilities are excellent and complete. If you're ever in Garut, you'll definitely want to stay here again.
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1 people find it helpful
Accommodation's Reply
04 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Number of reviews per page
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