During the 2026 Lunar New Year holiday, I stayed at Alba for 3 days and 2 nights and had an extremely bad experience. The hotel has a policy that valuables should be left at the reception desk; if lost in the room, the hotel is not responsible. This wouldn't have been a problem if, at 8 am while I was still asleep, a cleaning staff member hadn't knocked twice on my door and entered my room without me even swiping my card before I could answer, even though I hadn't requested a cleaning. Afterward, I called the reception desk to complain, but received no apology or respect. They only said they would record my complaint and that it was the hotel's policy that if there wasn't a "Do Not Disturb" sign, the cleaning staff would clean the room automatically. I asked, "What if my valuables were lost while the cleaning staff entered my room?" They replied that the hotel would not be responsible. This is completely unreasonable. Because it was the Lunar New Year, I had a lot of cash with me, and I needed cash for expenses, so why would I leave it at the reception desk? When I brought my things to my room, someone else automatically swiped my card without my consent, and the hotel refused to take responsibility. This is the first time I've seen a 5-star hotel with such poor staff attitude and rules. Furthermore, I've never seen such rigid service staff; when I arrived 5 minutes late for the breakfast buffet, they informed me that I was already 5 minutes late, even though there were other guests and the buffet line was still open, but they refused to serve me. I didn't complain about that because I was late, but in previous 5-star resorts I've stayed at, the staff were always happy to serve me as usual. I will never return for such a terrible experience at a supposedly 5-star resort.

I stayed here for two nights, the staff were friendly and cheerful, especially Mr. Huong who was very helpful with the driver.

Spacious room. I have stayed here many times and am very satisfied. Big swimming pool. Cheap price. Maybe because in Phu Yen the room price is cheap.

Small, clean room. Cheap price. Suitable for business trips or for those who travel but mainly just come back to sleep.

Beautiful hotel, quiet, friendly and cheerful staff

Absolutely wonderful I will choose Rosa Alba every time I come to Phu Yen

Good service, friendly staff, clean room

Top resort in Phu Yen. The staff was very enthusiastic in helping me check in early. The scenery is very beautiful and relaxing.

Friendly and enthusiastic staff, beautiful villa grounds. When my villa's air conditioner broke down, the hotel supported changing the room. A memorable experience and will come back if I have the chance.

Clean rooms, delicious food, receptionist Tra My is very enthusiastic, highly recommend!

I arrived at the resort at 12 noon and everyone helped us get the villa earlier than check in time. Everything was great for a family vacation.

5 ⭐⭐⭐⭐⭐ Beautiful, delicious, 😊🌟🌟🌟🌟🌟 5 ⭐⭐⭐⭐⭐ Beautiful, delicious, 😊🌟🌟🌟🌟🌟

The staff Huong was very enthusiastic in supporting the guests from the time I checked in until I checked out. The service was extremely good and thoughtful.

The resort is ok, the staff is very enthusiastic, friendly, and attentive to customers in all stages. Delicious buffet, beautiful view room, beautiful swimming pool. A place worth staying and relaxing with friends and family. Will come back if I have the chance.

First time coming to Phu Yen, first time booking a room here and it was so great, the staff was lovely, the view was so beautiful. I will come back here 💕

Nice hotel, reasonable price, right in the center so easy to get around

Oh, I'm crazy about this hotel. I'll have to invite my friends to come here every time they come to Phu Yen.

Enthusiastic staff, very good customer support beautiful scenery, many check-in places The food is quite delicious but quite expensive, independent tourists can eat at the surrounding restaurants for cheaper prices

Friendly and enthusiastic staff. Clean room, fresh air.

Reception and customer service staff are enthusiastic and attentive.