Overall Ratings & Reviews Luxury Airport Hotel & Spa

The hotel was clean but I booked a double room but when I got to the hotel I only got a single room.

Sudah menginap dua kali. Kamar bersih, petugas ramah. Sangat memuaskan.

Wonderful experience! The room is clean, the attitude and service of the manager and staff is extremely friendly and enthusiastic. 2 star hotel but 5 star service. Well worth the experience.

Easy to check in! However it was difficult to find any foods.

Reservations include one-way airport transfer / pick-up but still charge an additional 100k

This hotel committed the worst sin possible.. when I arrived, for a pre-paid online reservation, they told me that there was no room available. However, once I understood their dilemma (a large group of 50 big shot Vietnamese businessmen were on their way - and they wanted all 25 rooms at the hotel. They would be arriving at midnight and very noisy, making it difficult to get a good night's sleep before my early morning flight out of the country), I was able to cooperate. They bent over backwards to ensure my happiness, by providing an equivalent room in another hotel (also near the airport), ride to the other hotel and a free shuttle to the airport early the next morning. They were kind and professional throughout, and I had a good night's sleep before my flight, for which the shuttle driver showed up right on time, just as promised. Thanks Vietnam!

Nice new hotel, friendly staff, very convenient when having to travel by plane but canceled, delayed

Although the hotel is new, it is very well managed. The staff is very well trained, courteous, friendly, helpful. At check-in, I was received with a drink and a briefing on not just the hotel facilities but also useful information such as reasonable taxi fare to pay to avoid scam, places of interest, halong bay , sapa trip and etc. The room is nicely designed with comfortable bed, reading lights, a reasonable size TV and free wifi. The breakfast has a good variety of local selections. I would definitely come back on my next trip to Hanoi.