i***a
6.6
/10
Reviewed 1 week(s) ago
I stayed one night in a 3-bedroom villa. This wide-leaf villa actually has a quite comfortable and serene atmosphere, with a tropical concept and a private pool. However, my stay was less than optimal because suddenly in the morning, water from the pool shower splashed quite far, wetting the sofa, table, and the water leaked into the room. Furthermore, several parts of the pool were visibly poorly maintained, such as rust on the fittings and installations that were visible in the pool, which is certainly very dangerous for guests if there is an electrical short circuit. Dealing with the influx of water took quite a while, staff arrived at 7:15 to apologize because the engineering team had not arrived and the temporary solution was to turn off the power. After that, no staff came to clean the wet floor up to the room, even though I had requested it. I know I was checking out that day, but is it standard operating procedure not to clean? I salute the gentleman from engineering who apologized repeatedly to me and my family, and tried to fix the pool but was unable to. Until finally the man connected a hose from the villa next door to fill the pool so my family and I could swim, but it was quite risky for me, and I was already disappointed with the facilities, so I didn't swim. I was very disappointed with the poor facilities in this villa, I stayed 1 night in a 3 bedroom villa but the poor facilities did not match the description on OTA.
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