8.6
Very Good
From 2,219 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Luminor Hotel Airport Sidoarjo By WH
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Staff Friendliness (63)
Bedroom (59)
Ambiance (58)
Variety (55)
Distance to City Center (54)
Bathroom (54)
Taste (54)
Accessibility (52)
Wifi (51)
Surroundings (49)
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Traveller Reviews Luminor Hotel Airport Sidoarjo By WH

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40
Customer reviews
A***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff is friendly, very pleasant and a favorite hotel in Sidoarjo, basically since it was first established in Sidoarjo 🫶😍😘😘🤗🤗
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Accommodation's Reply
12 Jun 2025
Dear A*A, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The hotel staff is friendly. The check-in process is fast and you get a welcome drink. The hotel is close to the city center. You can view the stadium and the mall. Thank you for the service.
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Accommodation's Reply
09 Jun 2025
Dear A*a, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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Arjuna n. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
all fun and good location
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Accommodation's Reply
04 Jun 2025
Dear Mr. Arjuna, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Incidentally, the message for the guest was good, no complaints.
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Accommodation's Reply
26 May 2025
Dear E*a, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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N***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
The glass when filled with mineral water looks like there is oil in it. Please pay more attention to cleanliness
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Accommodation's Reply
27 May 2025
Dear N*a, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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J***e
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 week(s) ago
A bit disappointed because I booked a non-smoking room, but got a room that had been used by someone who smoked, so the smell of cigarettes was everywhere. Both of the towels smelled of cigarettes, I was disappointed in this case, probably won't stay here again.
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Accommodation's Reply
26 May 2025
Dear Mr. Jose, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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Aris S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I've been to Luminor many times. The hotel is really good, the staff are friendly, the food is also delicious, that's why I'm a regular at Luminor.
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Accommodation's Reply
19 May 2025
Dear Mr. Aris, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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Aris S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Everything is good, the room is also okay, the AC is cool, it's great. It's just lacking in facilities, there should be a gym or swimming pool. When checking out, Mbak Renna helped me, great.
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Accommodation's Reply
16 May 2025
Dear, We greatly appreciate the time you took to share your experience staying at our hotel. It is a pleasure to know that Renna's service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar. Front Office Manager.
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venti d. r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the hotel staff named Ms. Tyas... very beautiful and friendly when helping with check in and check out...
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Accommodation's Reply
16 May 2025
Dear Mrs. Venti, We greatly appreciate the time you took to share your experience staying at our hotel. It is a pleasure to know that Tyas’ service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar. Front Office Manager.
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Hotel staff and sister Tias, friendly and helpful. Overall the entire Luminor staff team has very good service. The hotel is comfortable, recommended!
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Accommodation's Reply
16 May 2025
Dear J*n, We greatly appreciate the time you took to share your experience staying at our hotel. It is a pleasure to know that Tias’ service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar. Front Office Manager.
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Mochammad S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
there is no fried rice on the breakfast menu, the bread is not tasty, the chocolate muffin is flat, the bread tastes bland
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Accommodation's Reply
16 May 2025
Dear Mr. Mochammad S, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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N***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Staying for transit, arriving at the hotel the room was ready & clean. The breakfast menu variations are very complete, the taste is delicious.
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Accommodation's Reply
13 May 2025
Dear N*n, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
luminor often provides a strategic location in the city center. The food is varied.
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Accommodation's Reply
14 May 2025
Dear I*m, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good location in the middle of the city easy to access to anywhere. close to the toll road and shopping center so it is very strategic for its location
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Accommodation's Reply
14 May 2025
Dear F*h, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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Rita A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A comfortable hotel close to the Sidoarjo Sports Hall.
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Accommodation's Reply
09 May 2025
Dear Mrs. Rita, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The lighting in the hallway between rooms is a bit dark, the power needs to be increased.
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Accommodation's Reply
09 May 2025
Dear a*n, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
In the future, the friendliness of staff/security will be further improved.
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Accommodation's Reply
12 May 2025
Dear a*n, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope that you will give us the opportunity to improve your experience on your next visit. Best regards, Luminor Hotel Sidoarjo Management.
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a***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The friendliness and proactivity of staff/security has been further improved.
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Accommodation's Reply
09 May 2025
Dear a*n, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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Y***Y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very solid, worth the price.
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Accommodation's Reply
06 May 2025
Dear Y*Y, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Masyaa Allah even though it was only 1 night because I was waiting for a flight back to Balikpapan. I was really happy to get a clean hotel with friendly staff, especially when checking out, Ms. Tyas was very friendly, fast and efficient, I really liked it. Next time if I have business, I will come back to this hotel again 😍😍😍
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Accommodation's Reply
06 May 2025
Dear M*a, We greatly appreciate the time you took to share your experience of staying at our hotel. It is a pleasure to know that Tyas' service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar. Front Office Manager
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Number of reviews per page
20
40