The mattress is soft, but I am not satisfied with the service: 1. The hotel requires to keep cmnd/cccd. 2. Staff doesn't know what time the hotel closes (?). When I asked the staff, the staff said 12 o'clock at night, but the other staff said it was open 24/24, affecting my outing schedule. 3. I asked the staff to change the wipes and brushes twice, the staff had an appointment but did not see the staff to change. 4. My companion mistakenly brought the water bottle he brought with him from the hotel's minibar, so he had to pay. Although the hotel later checked but did not say anything, when I asked, it said to go back to the hotel to get it back. 5. The toilet has a bad smell.