Minus: long check-in process, not flexible. Laundry requires a fixed time frame, but the waiting time for washing is also very long. Asked to clean the room for the second time in the day, the receptionist when receiving the request, he seemed very reluctant. Bell-boy wasn't available, so I carried my luggage up to my room and went to the car because of the long wait. Buffet cleans the table for a long time, lacks dishes and glasses, the cleaning staff is very unsupportive. When I went back to Grand World, I asked the hotel to send a car to come early because I had a small child, but the receptionist firmly refused (even though I was leaving, just a few steps from the station), had to wait at the station before starting. driving the car, making the family have to wait for the car for a long time (it rained) even though there were old people and young children. Plus points: Security, buffet area receptionist and babysitting staff ok. Nice room, nice view. Near safari, vinwonder, grandworld, convenient to travel. Delicious and varied buffet. Nice swimming pool, clean sea. Basically the hotel is good but the management and staff training needs to be improved