Four Seasons Hotel Jakarta

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Overall Ratings & Reviews Four Seasons Hotel Jakarta

Traveloka (2,173)
Other sources (341)
9.0
Exceptional
From 2,173 reviews
Provided by travellers on
Cleanliness

9.4

Room Comfort

9.4

Meal

8.8

Location

9.1

Service and Facilites

9.3

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Staff Friendliness (25)
Room Space (24)
Hotel Area (24)
Ambiance (23)
Family Friendly (22)
Bedroom (22)
Bathroom (21)
Check-in/out Time (18)
Distance to City Center (17)
Wifi (16)
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Traveller Reviews Four Seasons Hotel Jakarta

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Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.6
/10
Reviewed 6 day(s) ago
amazing place to stay - staff are lovely, room really comfortable. But i had to wait over 30 minutes for a cup of tea at breakfast - i asked three times so i don't know why it was so slow - but hard to enjoy breakfast without a hot drink, and without being told that there was a 30 minute wait. i had dinner at the top floor italian which was excellent but the pudding took over 40 minutes to come - i did chase it and was just standing up to walk out when it arrived, i didn;'t really want it by then anyway. they could have told me there was a 40 minute wait and sent it to my room. spoilt an otherwise excellent meal. there were two big birthday parties at the same time so i guess busy - however it was very dissapointing
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P***o
icon-Staycation
Staycation
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10.0
/10
Reviewed 7 week(s) ago
Staying with family, 3 rooms for 6 people, 2 rooms for my children and mother with connecting doors between the rooms, my children were confused because it was so spacious and the access door to the large bathroom was connected to each other.
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Accommodation's Reply
30 Sep 2025
Thank you for your wonderful review. We’re glad you enjoyed the spacious rooms and the convenient connecting doors. We appreciate your feedback and hope that overall; the setup made your stay comfortable and enjoyable. If there's anything that we could do to make your stay more enjoyable, please let us know. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
D***z
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
the bed sheet were ripped in the room that we stayed, the kid's play space on the 3rd floor is a plus, my kid had fun... the breakfast is semi buffet.
1 people find it helpful
Accommodation's Reply
12 Sep 2025
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the ripped bed sheet in your room. We are pleased to hear that your child enjoyed the play area on the 3rd floor, and that you appreciated the breakfast offering. We value your comments and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future. If there's anything that we could do to make your stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Recommended and will be back again in future. The staff responded very fast and helpful to set up surprise for greeting my daughter's bday.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay, especially during such a special occasion. It means a lot to know that the team's gesture made your daughter's birthday even more memorable. We always try to make our guests feel truly taken care of, and it's great to hear that came through — from the service and atmosphere to the little details. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
One of the best hotels in town. The hospitality from all the staff was amazing. Thank you, and will be back for sure.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay. We always try to make our guests feel truly taken care of, and it's great to hear that came through. If there's anything that we could do to make your stay more enjoyable, please let us know. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Mariska S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Very like the room space, so big. I asked to clean the bed for better sleep, and they did. From security, receptionist, restaurant people, all very friendly. One the most memorable one is one of restaurant service saw my husband get morning flu for so long and ask for so many tissues. He suddenly offered the ginger tea with honey and lemon. After that, my husband's flu was gone totally. Thank you very much
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1 people find it helpful
Accommodation's Reply
28 Aug 2025
Thank you so much for your kind review. We’re delighted to hear that you enjoyed the spacious room and received such attentive care from our team. It’s wonderful to know that our restaurant staff could help your husband feel better with the ginger tea—small gestures like that mean a lot to us. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything we could do to make your stay even more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
First time staying here, it was fun. The staff are all friendly. The atmosphere is comfortable. The room is spacious and clean. The breakfast is delicious. The swimming pool is a favorite, suitable for families. I really want to stay here again. Keep it up, okay..
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed our hotel facilities. If there's anything that we could do to make your next stay even more enjoyable, please do let us know. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Givy D. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Four Seasons never disappoints. From the impeccable service, refined interior, to the attention to every tiny detail—it's a five-star experience from check-in to check-out. The staff is warm and genuinely helpful, the amenities world-class, and the atmosphere effortlessly elegant. Special thanks to the team for the generous room upgrade in celebration of our anniversary—such a thoughtful gesture that made our stay even more memorable. It's the little things like this that truly set Four Seasons apart.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We’re really happy to hear you had such a great stay, especially during such a special occasion. It means a lot to know that the team’s gesture made your anniversary even more memorable. We always try to make our guests feel truly taken care of, and it’s great to hear that came through — from the service and atmosphere to the little details. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Muhammad A. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
Well, it's Four Seasons, so I don't have to mention it anymore.
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Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We're glad you had a great stay, and it truly means a lot coming from you. We’ll keep doing our best to live up to that Four Seasons standard you know and trust. Hope to welcome you back again soon. If there's anything that we could do to make your next stay even more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
s***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Good place for resting with good services.
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Accommodation's Reply
12 Sep 2025
Thank you very much for your wonderful feedback. We are truly honored that you chose to stay with us and are delighted to hear that you found our property a good place to rest, complemented by our dedicated service team. At Four Seasons Hotel Jakarta, we strive to provide our guests with a comfortable and memorable experience, and your positive comments reaffirm our commitment to excellence. It is always our pleasure to ensure that every aspect of your stay meets your expectations. We sincerely look forward to the opportunity to welcome you back in the near future and to continue providing you with exceptional service and a restful environment. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
U***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
the best hotel in Jakarta,, all staff are friendly both in the lobby, restaurant and swimming pool.. The food is quite varied..
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed the variety of food. If there's anything that we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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2 people find it helpful
Accommodation's Reply
12 Feb 2025
Thank you for your positive feedback. We are pleased to hear that our hotel staff was friendly and helpful during the check-in process. We always strive to provide the best service to our guests. We hope you had a pleasant experience, and we look forward to welcoming you back to Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly. General Manager. Four Seasons Hotel Jakarta
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Luxurious hotel with friendly service and fast service. really like the swimming pool 😍, I don't want to go home. next time I'll stay at this hotel again 🎉 a very pleasant experience staying at this hotel 👏
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1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
Good experience 😍. Swimming pool mya favorite place 🤗
1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you so much for sharing your wonderful experience with us. We’re absolutely thrilled to hear that you had a great time, and it’s fantastic to know that the swimming pool became your favorite spot! We take great pride in providing a relaxing and enjoyable atmosphere, and we’re happy to know you enjoyed it. We can’t wait to have you back for more unforgettable moments by the pool and throughout the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back here at Four Seasons Hotel Jakarta. If there's anything we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Vishal Sanadhya Hotel Manager Four Seasons Hotel Jakarta
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 42 week(s) ago
The room is very spacious, comfortable, luxurious, quality service, my family and I are very happy to be able to stay here.
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Have been staying in this hotel since 2021 for my honeymoon, too bad at that time was COVID and didn't get the chance to enjoy and utilize its facilities. I tried the in-house restaurant (Palm Court), the gym, the spa, the salon, the pool, and in-house dining. It was a great remarkable experience and love to be back again one day!
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Accommodation's Reply
21 Jan 2025
Thank you for your continued trust in our hotel since your honeymoon in 2021. We're delighted to hear that you were able to explore and enjoy our facilities this time around, from The Palm Court restaurant to the gym, The Spa, The Salon, pool, and in-room dining. It’s wonderful to know that your experience was remarkable. We can’t wait to welcome you back again for more memorable stays in the future. If there's anything we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Vishal Sanadhya Hotel Manager Four Seasons Hotel Jakarta
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
First time staycation at this hotel, nothing disappoints. Everything is comfortable, the staff are all friendly and the spring bed is just right, very soft.. well the only minus is the toilet doesn't have a shower
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. We are very happy to hear that your first staycation experience at our hotel was a pleasant one. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more perfect stay. Best Regards, Vishal Sanadhya. Hotel Manager
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K***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Stayed here because of Ji Chang Wook, everything was okay 🫶🏻👍🏻
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4 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you very much for your positive review. We are very happy to know that your stay with us left such a special impression. We always strive to provide the best service so that every guest feels comfortable and satisfied while staying at our hotel. We hope to welcome you back in the future, with an equally memorable stay experience and of course full of other special moments. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We are ready to provide the best experience for you. Best Regards, Vishal Sanadhya. Hotel Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 48 week(s) ago
the staff is friendly, the price of the food is still affordable if there is a discount🫢 there are often discounts,,
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2 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you for your positive review. We are very happy to hear that you were satisfied with the friendliness of our staff. Warm and friendly service is our top priority to ensure every guest feels comfortable during their stay. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We look forward to providing you with the best experience possible. Best Regards, Vishal Sanadhya. Hotel Manager
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Mega T. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 49 week(s) ago
Check out and check in times took quite a long time, and the check out staff were disturbing. They asked me about drinking in the room, even though I didn't. Feeling accused made me feel unhappy being in this hotel, until it was proven that the staff was wrong, not us.
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6 people find it helpful
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