Zoom Hotel Mulawarman
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Overall Ratings & Reviews Zoom Hotel Mulawarman
Traveloka (2,211)
9.1
Exceptional
From 2,211 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.8
Location
9.2
Service and Facilites
9.0
People often mention about Zoom Hotel Mulawarman
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Staff Friendliness (63)
Bedroom (63)
Distance to City Center (57)
Accessibility (54)
Ambiance (52)
Surroundings (48)
Taste (47)
Bathroom (43)
Variety (41)
Hotel Area (40)
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Traveller Reviews Zoom Hotel Mulawarman
Number of reviews per page
20
40
Customer reviews
I***A
Business
8.5
/10
Reviewed 2 week(s) ago
Nice hotel, but parking is limited. Parking is possible, but it makes it difficult to get things you need from your car.
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Accommodation's Reply
06 May 2026
Dear Valued Guest, Thank you for your stay. We sincerely hope to improve and contribute to the continued growth and development of Zoom Mulawarman Samarinda Hotel. Parking around the hotel is limited, but we have ample parking available across the street, and we offer complimentary 24-hour valet parking at your convenience. We look forward to serving you with the utmost care and hope to see you again. Thank you for your feedback and suggestions, and we apologize for any inconvenience you may have experienced during your stay. We will investigate further to improve our services. Sincerely, Zoomer Management Team
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H
Herman
Business
10.0
/10
Reviewed 4 week(s) ago
The staff are incredibly friendly, the breakfast is quite varied and very special in terms of taste and aesthetics, and the chef seems very experienced. Overall, it's good.
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Accommodation's Reply
06 May 2026
Dear Mr. Herman, Thank you for your visit. We look forward to further improving and contributing to the growth of the Zoom Mulawarman Samarinda Hotel. We are committed to serving a diverse and varied breakfast menu daily, which changes weekly. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We were delighted to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer, Management Team
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Ramadina
9.7
/10
Reviewed 4 week(s) ago
Overall, it's comfortable like being at home, but if there's an input for the television in the room, it's difficult to connect to Wi-Fi, but that's not a problem for me as long as I have my cellphone 🤭
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Accommodation's Reply
27 Apr 2026
Dear Ms. Ramadina, Thank you for your visit. We sincerely hope for continued improvement. We wish the Zoom Mulawarman Samarinda Hotel continued progress and development. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, The Zoom Management Team
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RS
Ridha S.
Leisure
9.1
/10
Reviewed 7 week(s) ago
The hotel staff was very friendly and helpful during check-in and check-out. The rooms were comfortable, the hotel area, and the rooftop were clean. Yes, it's strategically located and close to the mall.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Ms. Ritha, Thank you for your visit. We sincerely hope for continued improvement. We wish the Zoom Mulawarman Samarinda Hotel continued progress and development. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, The Zoom Management Team
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Sulami n.
Staycation
10.0
/10
Reviewed 9 week(s) ago
The hotel is right in a busy area so you can walk everywhere... Even though the room size is quite small, the service is good.... The sahur menu is quite varied....
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Accommodation's Reply
12 Mar 2026
Dear Mr. Sulami, Thank you for visiting and staying at our hotel. We sincerely hope that Zoom Hotel Mulawarman Samarinda will continue to grow. Zoom Hotel is conveniently located near shopping centers, restaurants, and many other amenities. We will continuously improve and revise our Sahur menu to better meet the needs of all our guests. We welcome your valuable feedback and suggestions, which will help us further improve the quality and facilities of the hotel. We are honored to have served you with our dedication and hope to welcome you back to Zoom Hotel Mulawarman Samarinda again. Sincerely, The Zoomer Management Team
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BA
Bimo A. R.
5.3
/10
Reviewed 11 week(s) ago
When we arrived, the elevator broke down (we had to take the stairs to get a room on the 5th floor), followed by a total power outage and the hotel generator broke down. It was perfect 👍 what a nightmare experience.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Bimo, Thank you for your visit. We sincerely hope to make further improvements so that the Zoom Mulawarman Samarinda Hotel can continue to progress and grow. We are pleased to have served you with our utmost dedication. We look forward to welcoming you again. We apologize for the issues that occurred on that occasion. Thank you for your feedback and suggestions, and we apologize for any inconvenience caused during your stay. We will review this hotel again for improvement. Sincerely, The Zoom Management Team
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agus s.
Staycation
9.0
/10
Reviewed 12 week(s) ago
Nice location and have a bar at the rooftop.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Agus, Thank you for your visit. We look forward to continuous improvement and development for the Zoom Mulawarman Samarinda Hotel. The rooftop features live music daily; acoustic music on weekdays and acoustic music and DJ sets on weekends. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We were delighted to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer, Management Team
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R***a
Staycation
10.0
/10
Reviewed 13 week(s) ago
In the middle of the city, easy access, everywhere is not far from the mall, etc.
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Accommodation's Reply
12 Mar 2026
Dear Valued Guest, Thank you for your visit. We sincerely hope to further improve and contribute to the growth of Hotel Zoom Mulawarman Samarinda. We appreciate your valuable feedback and suggestions, which will help us improve the quality and facilities even more. Hotel Zoom is ideally located with two shopping centers nearby, as well as restaurants, bakeries, and mini-markets. We are delighted to have served you and hope to welcome you back to Hotel Zoom Mulawarman Samarinda again. Sincerely, The Zoom Management Team
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F***d
6.8
/10
Reviewed 13 week(s) ago
Live music could be heard in the room. It was very distracting. Even when it rained heavily, the sound could be heard in the room. It was very poorly soundproofed.
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Accommodation's Reply
24 Feb 2026
Dear Valued Guest, Thank you for your visit. We sincerely hope to improve our services further. We wish Zoom Mulawarman Samarinda Hotel continued growth and development. We are pleased to have served you with our utmost dedication. We look forward to welcoming you back again. Thank you for your feedback and comments, and we apologize for any inconvenience you may have experienced during your stay. We will review the hotel for future improvements. Sincerely, Zoomer Management Team
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MM
Madyson M.
Business
9.7
/10
Reviewed 14 week(s) ago
The lobby atmosphere is good, the rooms are okay.
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1 people find it helpful
Accommodation's Reply
10 Feb 2026
Dear Mr. Madison, Thank you for your visit. We sincerely hope for continued improvement. We look forward to the continued progress and development of the Zoom Mulawarman Samarinda Hotel. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer, Management Team
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M***M
10.0
/10
Reviewed 14 week(s) ago
Staying at Zoom is really the best 👍
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Accommodation's Reply
10 Feb 2026
Dear Valued Guest, Thank you for your visit. We sincerely hope for continued improvement. We look forward to the continued growth and development of Zoom Mulawarman Samarinda Hotel. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you with our utmost dedication and look forward to welcoming you back to Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer Management
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FB
Fritz B.
Business
9.4
/10
Reviewed 15 week(s) ago
Outstanding as always, great staff with great response
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Accommodation's Reply
10 Feb 2026
Dear Mr.Fritz,
Thank you for visiting and coming, we greatly expect to be better. So that ZOOM Hotel Mulawarman Samarinda is always advancing and developing.
With pleasure, we thank you for constructive criticisms and suggestions. So we can increase better qualities and facilities.
We are satisfied serving you with all my heart and we are waiting for your return to ZOOM Hotel Mulawarman Samarinda.
Regards Zoomer,
Menagement
E***a
Business
10.0
/10
Reviewed 17 week(s) ago
The hotel is clean and comfortable, there is a rooftop.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for your visit. We sincerely hope for continued improvement. We look forward to the continued growth and development of Zoom Mulawarman Samarinda Hotel. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you with our utmost dedication and look forward to welcoming you back to Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer Management
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la
loly a.
9.1
/10
Reviewed 18 week(s) ago
The room is clean and has complete amenities.
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Accommodation's Reply
13 Jan 2026
Dear Ms. Loli, Thank you for your visit. We sincerely hope for continued improvement. We wish the Zoom Mulawarman Samarinda Hotel continued progress and development. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you with our utmost dedication and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer, Management Team
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Robert W.
9.4
/10
Reviewed 18 week(s) ago
The staff are all friendly, the car is parked, and the check-in and check-out process is very easy and fast. The location is very strategic in the city center, and the food is delicious and quite varied.
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Accommodation's Reply
13 Jan 2026
Dear Mr. Robert, Thank you for your visit. We sincerely hope for continued improvement. We wish the Zoom Mulawarman Samarinda Hotel continued progress and development. Service is our top priority, and accuracy and speed in checking out and checking in are our highest priorities. We appreciate your valuable feedback and suggestions, which will help us improve the quality and facilities of our hotel. We are happy to serve you with our utmost dedication, and we hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, The Management Team, Zoomer
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A***G
8.2
/10
Reviewed 20 week(s) ago
.............................................................................................................................
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AC
Aml C.
8.7
/10
Reviewed 20 week(s) ago
The service is very friendly, the food is also okay.
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Ms. Ami, Thank you for your visit. We sincerely hope for continued improvement. We wish the Zoom Mulawarman Samarinda Hotel continued progress and development. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you and hope to welcome you back to the Zoom Mulawarman Samarinda Hotel again. Sincerely, The Management Team, Zoomer
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E***e
Staycation
10.0
/10
Reviewed 21 week(s) ago
This was my first stay, a random choice, but thank God I made the right choice.
(+) Very central to the city, with lots of options for getting around.
(+) The room was clean.
(+) The hotel staff, even the security, were friendly and helpful.
(+) You could choose another room if you weren't satisfied with the first one.
(+) The Wi-Fi and water heater worked well.
(+) There were plenty of breakfast options, all delicious.
(-) Parking was a bit tricky because it was cramped.
(-) Not soundproof, so from 9am to 3am there was still a lot of noise from above and beside the elevator.
Will we return? Of course we will.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for your visit. We sincerely hope for continued improvement. We look forward to the continued growth and development of Zoom Mulawarman Samarinda Hotel. We greatly appreciate your valuable feedback and suggestions, which will help us further improve the quality and facilities. We are happy to serve you with our utmost dedication and look forward to welcoming you back to Zoom Mulawarman Samarinda Hotel again. Sincerely, Zoomer Management
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R***n
Leisure
10.0
/10
Reviewed 22 week(s) ago
the hotel staff is very friendly and very helpful
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for choosing to stay with us. We are committed to continuously improving our services and wish Zoom Mulawarman Samarinda Hotel continued success. Your valuable feedback and suggestions are invaluable in improving the quality and facilities of our hotel. We will do our best to ensure your satisfaction. We look forward to welcoming you back soon. Thank you for your continued support. The Zoom Hotel Management Team
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D***y
9.0
/10
Reviewed 22 week(s) ago
The room is not soundproof, you can hear a bit of activity in the next room
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for your stay. We sincerely hope to improve further. We wish Zoom Mulawarman Samarinda Hotel continued progress and development. We are pleased to serve you with our utmost dedication. We look forward to welcoming you back again. Thank you for your feedback and comments. We apologize for any inconvenience you experienced during your stay. We will review the hotel for further improvements. Sincerely, Zoomer Management Team
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Number of reviews per page
20
40
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