M***h

Leisure

9.4

/10

Reviewed 1 day(s) ago

The staff is friendly, handles complaints quickly.

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Verified Traveler

10.0

/10

Reviewed 2 day(s) ago

The place is comfortable and clean. The food is also delicious.

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R***y

10.0

/10

Reviewed 1 week(s) ago

Cool, the place smells really good.

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Accommodation's Reply

03 Nov 2026

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Ramada by Wyndham Serpong. We are grateful to know that you are satisfied with our services and facilities. Your feedback truly motivates us to continue providing exceptional service. Enjoy the comfortable atmosphere in terms of location, service, and our helpful staff while staying at Ramada by Wyndham Serpong. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Hotel Management

W***a

5.8

/10

Reviewed 1 week(s) ago

Is this really a 4-star hotel? The bathroom doesn't have a curtain separating dry and wet areas. So when you shower, the entire toilet gets wet, like at home. The mattress doesn't meet 4-star hotel specifications. The bottoms of the hotel slippers are dirty, as if they haven't been replaced. Seriously, this is a 4-star hotel group, and yet it's like this?

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Verified Traveler

Staycation

8.5

/10

Reviewed 1 week(s) ago

The check-in staff were very friendly and helpful, but the security guards were less so. Parking on site was very difficult, I even got stuck on the P4 floor without knowing how to get down to the lobby (because it turned out I had to walk to P3, where there was a door to the elevator in the lobby). Directions to the lobby from the parking area were minimal and there were no security guards. The security guards in the lobby also didn't explain how to park, and they didn't even help me unload my suitcase. Not like hotel security. Maybe because this is an apartment, too.

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Accommodation's Reply

04 Nov 2026

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to review Ramada by Wyndham Serpong. Your feedback is valuable to us, and we would greatly appreciate any specific comments on areas where we can improve. This will help us address any shortcomings and enhance our service. However, we are deeply apologize for the inconvenience caused during your stay. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us. We look forward to your next visit and send warm greetings from Serpong. Till then, stay safe, stay healthy, and see you again. Warm regards, Hotel Management

L***d

Business

8.5

/10

Reviewed 3 week(s) ago

Minimalist, clean, and strategic hotel.

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Accommodation's Reply

28 Oct 2026

I***n

10.0

/10

Reviewed 3 week(s) ago

Nice, comfortable, cheap price, but five star service.

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Accommodation's Reply

28 Oct 2026

R***a

8.5

/10

Reviewed 3 week(s) ago

The bathroom drain was clogged, making it a bit muddy. The room wasn't soundproof.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

A***a

8.5

/10

Reviewed 4 week(s) ago

It was a good place for a good price.

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Accommodation's Reply

19 Oct 2026

Ni Made I. D. E.

Business

9.7

/10

Reviewed 4 week(s) ago

The hotel was nice, comfortable, and clean. The food tasted a bit Asian, but everything else was fine 😇🙏👍

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Accommodation's Reply

16 Oct 2026

Dear Mr. Ni Made I. D. E., Warm greetings from Ramada by Wyndham Serpong Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Ramada by Wyndham Serpong. We are grateful to know that you are satisfied with our services and facilities. Your feedback truly motivates us to continue providing exceptional service. Enjoy the comfortable atmosphere in terms of location, service, and our helpful staff while staying at Ramada by Wyndham Serpong. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Hotel Management

Verified Traveler

9.4

/10

Reviewed 4 week(s) ago

Overall good service, good hotel, I am satisfied with the service.

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1 people find it helpful

Accommodation's Reply

14 Oct 2026

Robbyusuf

Transit

6.1

/10

Reviewed 4 week(s) ago

The pillows smelled of someone's saliva, and it looked like they hadn't been changed. The sheets were also dirty. I've stayed here twice. This was the worst experience.

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Accommodation's Reply

16 Oct 2026

Dear Mr. Robbyusuf, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to review Ramada by Wyndham Serpong. Your feedback is valuable to us, and we would greatly appreciate any specific comments on areas where we can improve. This will help us address any shortcomings and enhance our service. However, we are deeply apologize for the inconvenience caused during your stay. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us. We look forward to your next visit and send warm greetings from Serpong. Till then, stay safe, stay healthy, and see you again. Warm regards, Hotel Management

Meinneke K.

10.0

/10

Reviewed 6 week(s) ago

It could be an alternative place to stay if there are activities at ICE BSD.

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Accommodation's Reply

05 Oct 2026

Dear Meinneke K., Warm greetings from Ramada by Wyndham Serpong Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip at Ramada by Wyndham Serpong. We are grateful to know that you are satisfied with our services and facilities. Your feedback truly motivates us to continue providing exceptional service. Enjoy the comfortable atmosphere in terms of location, service, and our helpful staff while staying at Ramada by Wyndham Serpong. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Hotel Management

P***n

Staycation

8.8

/10

Reviewed 7 week(s) ago

The hotel is quite good, but the room is not soundproof. There are some weird noises coming from above or behind my room at 4-5 AM and 7 AM. Loud banging or something 😵. Other than that, all good, staff were very helpful and the room is clean.

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Accommodation's Reply

23 Sep 2026

Verarytha C.

Business

10.0

/10

Reviewed 9 week(s) ago

We were very pleased with the hotel's check-in and check-out policies. Thank you for your service, which I give a 9.

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Accommodation's Reply

09 Sep 2026

Dear Mrs. Verarytha C., Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

r***y

Medical

10.0

/10

Reviewed 9 week(s) ago

The hotel atmosphere is comfortable for families.

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Accommodation's Reply

09 Sep 2026

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your holiday at Ramada by Wyndham Serpong. We are grateful to know that you are satisfied with our services and facilities. Your feedback truly motivates us to continue providing exceptional service. Enjoy the comfortable atmosphere in terms of location, service, and our helpful staff while staying at Ramada by Wyndham Serpong. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Hotel Management

F***o

Staycation

10.0

/10

Reviewed 10 week(s) ago

The staff was extremely great and helpful. Bagus helped me a lot when I arrived, he treated me kindly and welcoming.

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Accommodation's Reply

02 Sep 2026

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management

Alhadi N.

Business

9.7

/10

Reviewed 11 week(s) ago

I spent a few days here for work. Check-in and check-out were quick. The room was clean, and all facilities worked well. The TV needed fixing and the Wi-Fi was a bit slow, but it wasn't a major issue. The location isn't too far from the station. The breakfast was excellent; the food was tasty and offered a good variety. There is an Indomaret in the lobby, which made everything very convenient.

1 people find it helpful

Accommodation's Reply

31 Aug 2026

Dear Mr. Alhadi N., Warm greetings from Ramada by Wyndham Serpong Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Ramada by Wyndham Serpong. We are grateful to know that you are satisfied with our services and facilities. Your feedback truly motivates us to continue providing exceptional service. Enjoy the comfortable atmosphere in terms of location, service, and our helpful staff while staying at Ramada by Wyndham Serpong. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Hotel Management

D***i

Transit

6.2

/10

Reviewed 11 week(s) ago

The noise from the mosque at dawn really disturbs your sleep. Hotels should provide earplugs. Parking is difficult. The air conditioning takes a long time to cool.

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Accommodation's Reply

31 Aug 2026

a***g

Leisure

9.7

/10

Reviewed 11 week(s) ago

The room was okay, clean, and the AC was fine, although you had to wait a bit for it to cool down. Swimming is recommended, as the pool is large and beautiful. The food was also delicious, and I especially liked the freshly cut fruit, which was always filled to the brim with mountains of fruit. lol.

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Accommodation's Reply

28 Aug 2026

Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. Your feedback is very meaningful to us. We are particularly pleased that you are satisfied with our services and facilities, and we would greatly appreciate any specific comments on areas where we can improve. This will help us address any shortcomings and enhance our service. Here at Ramada, we continuously strive to meet your needs and expectations. It is our hope that you will give us the opportunity to better serve you in the future. Thank you, and we look forward to serving you in the next visit. Warm regards, Hotel Management

Ramada by Wyndham Serpong

Overall Ratings & Reviews Ramada by Wyndham Serpong

8.5

8.4

8.3

8.4

8.5

Traveller Reviews Ramada by Wyndham Serpong