Dear Valued Guest, Warm greetings from Montigo Resorts, Nongsa. Thank you for taking the time to share your detailed and honest feedback with us. We truly appreciate your comments, as they are invaluable in helping us improve our services. Please accept our sincere apologies for the inconveniences you experienced, particularly regarding the lengthy check-in and check-out process, the unclear queue flow that caused congestion in the lobby, and the extended waiting time for the buggy service. We are also very concerned to learn that you felt there was a difference in service between local guests and foreign guests, as well as the lack of warmth, personal grooming, and welcoming gestures from some of our Front Office and restaurant staff. This is certainly not the level of service we strive to provide. Your observations regarding our staff’s demeanor, the check-in process being handled while seated, and the overall impression of a stressful working environment have been taken very seriously. We will be addressing these matters through internal reviews, additional training, and improvements to our operational flow to ensure a more efficient, attentive, and genuinely warm service experience for all guests. On a positive note, we are pleased to hear that you found our room and facilities to be excellent. Your kind words in this regard are greatly appreciated and motivate us to continue maintaining these standards while focusing on enhancing our service delivery. Once again, thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a significantly improved and more seamless experience. Warm Regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Warm greetings from Montigo Resorts, Nongsa. Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you enjoyed our clean rooms, comfortable beds, friendly team, smooth check-in experience, and our convenient location. It is especially rewarding to hear that your stay was relaxing, fun, and enjoyable overall. Your encouraging comments mean a great deal to our team, as they motivate us to continue delivering memorable experiences for our guests. We sincerely appreciate your support and look forward to welcoming you back to Montigo Resorts, Nongsa for another delightful stay in the near future. Warm Regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Warm greetings from Montigo Resorts, Nongsa. Thank you for sharing your wonderful feedback with us. We are truly pleased to hear that you enjoyed the cleanliness of our rooms, the comfort of our beds, our friendly team, smooth check-in experience, and our convenient location. It is especially rewarding to know that your stay was relaxing, fun, and enjoyable overall. Your kind words are greatly appreciated and serve as a strong encouragement to our entire team to continue delivering memorable and heartfelt experiences. We look forward to welcoming you back for another pleasant and relaxing stay with us. Warm Regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for taking the time to share your recent experience at Montigo Resorts, Nongsa. We sincerely regret to learn that certain aspects of your stay did not meet your expectations. Please accept our apologies for the condition of the furniture and the issue with the bathroom, as well as your experience with the breakfast variety. This is certainly not the standard we strive to uphold, and we truly appreciate your honest feedback, it allows us to identify areas that need improvement. Please be assured that your comments have been shared with the relevant departments for immediate review and necessary action. We are committed to enhancing our facilities and guest experience, and your insights are invaluable in guiding that process. We hope to have the opportunity to welcome you back in the future and provide you with a stay that reflects the true standards of Montigo Resorts hospitality. Warm Regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you very much for your thoughtful feedback regarding the professionalism and warmth of our staff. We are committed to providing every guest whether local or international with equal respect and genuine hospitality, and it is gratifying to know that this commitment has been reflected in your experience. We sincerely appreciate your kind words and look forward to the privilege of welcoming you back to Montigo Resorts, Nongsa for another exceptional stay. Warm Regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your glowing review and for awarding us "10 stars"! We’re truly delighted to hear that you had such a wonderful experience, and especially pleased to know that our team’s friendliness and ability to communicate in English made your stay even more comfortable. It’s always our goal to ensure every guest feels warmly welcomed and well taken care of throughout their time with us. Your kind words mean a great deal to all of us, and we can’t wait to welcome you back to Montigo Resorts, Nongsa, for another memorable stay! Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you very much for your kind words and the outstanding 10-star rating! We’re truly delighted to know that you had a fun and amazing experience during your stay with us at Montigo Resorts, Nongsa. It brings us great joy to hear that we were able to create a memorable visit for you. Your appreciation means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering exceptional service and warm hospitality. We look forward to welcoming you back again soon for another unforgettable stay. Until then, take care and safe travels! Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your thoughtful review and perfect 10-star rating! We’re truly delighted to know that you had a pleasant stay with us. It’s heartening to hear that you found our staff friendly, the room clean, and that our front desk team was able to assist you effectively. Your kind words are a great encouragement for our team, and we are grateful for the recognition. We look forward to welcoming you back to Montigo Resorts, Nongsa for another memorable experience in the near future. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your kind words and the perfect 10-star rating! We’re truly happy to hear that you found Montigo Resorts, Nongsa to be a very nice hotel for a family vacation. Creating meaningful and enjoyable experiences for families is at the heart of what we do, and it’s wonderful to know that we could be a part of your memorable getaway. We look forward to welcoming you and your loved ones back for more fun-filled moments in the future. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for sharing your experience with us, and for choosing to spend most of your time at Montigo Resorts, Nongsa. We’re truly glad to know that you enjoyed your stay. At the same time, we sincerely apologize for the inconvenience caused by the gym being under maintenance during your visit. We understand how important fitness facilities can be for our guests, and we’re working hard to ensure it’s fully operational again soon for everyone's enjoyment. We truly appreciate your understanding and patience, and we hope to welcome you back in the near future with an even better experience awaiting you. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for taking the time to share your experience with us. First and foremost, I would like to sincerely apologize for the inconveniences you encountered during your stay. We deeply regret the issues with the curtain blind and the condition of the mattress, as well as the limited in-room amenities. Please rest assured that your feedback has been shared with our respective departments for immediate review and corrective action. At Montigo Resorts, Nongsa, we are continuously working to improve our facilities and guest experience, and your comments are invaluable in helping us identify the areas that need urgent attention. We truly appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future with noticeable improvements that reflect the high standards we strive to uphold. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay at Montigo Resorts, Nongsa. We are truly delighted to know that we remain one of your go-to resorts in Batam, and that you enjoyed many aspects of your stay from the scenic beachside view and spacious deluxe villa with a private pool, to the friendly service from our team and in-room amenities like strong Wi-Fi, air conditioning, and Netflix access. Your tip about transportation from Batam Center is also greatly appreciated and will surely be helpful for future guests. We do regret to hear about the inconvenience with the mosquitoes and the missed follow-up on your bathrobe request. Please accept our sincere apologies for this oversight. While we’re glad the mosquito repellent and insect spray were useful, we understand how such details can affect the overall comfort, and we are actively working to enhance our responsiveness and attention to guest requests. Your comments about the on-site dining and activity pricing have been well noted. We continuously strive to ensure that our offerings reflect both quality and value, and your feedback helps guide that process. Thank you once again for your kind recommendation and for choosing Montigo Resorts, Nongsa. We truly look forward to welcoming you back for another relaxing and memorable getaway. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your heartfelt and generous 10-star review! We are absolutely delighted to hear that you, your wife, and your baby had such a memorable 4D3N stay with us at Montigo Resorts, Nongsa. It brings us great joy to know that you felt well taken care of and had everything you needed within the resort to relax and enjoy quality time together. A special thank you for recognizing the excellent service provided by our team Balqis, Irma, Fauziah, and Yoga from TADD’S will be thrilled to hear your kind words. We are very proud of their dedication and hospitality, and we’ll be sure to pass along your compliments to them and the rest of our team. We're also happy that you enjoyed the seamless resort experience—from our buggy service to housekeeping, in-villa dining, and the BBQ. Your recommendation means a lot to us, and it's wonderful to know that Montigo provided just the kind of staycation you were hoping for. We truly look forward to welcoming you and your family back for more beautiful moments in the near future. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for sharing your feedback and for choosing to stay at Montigo Resorts, Nongsa. We’re glad to hear that you enjoyed our beautiful surroundings and appreciated the service provided by our team. Your kind words mean a lot to us. We also value your feedback regarding the entertainment and resort activities. We understand how important it is to have engaging options during your stay, especially on weekends. While some of our activities are chargeable due to the specialized services and equipment involved, we are always reviewing our offerings to ensure they provide good value and enhance our guests’ overall experience. Your comment about the absence of live music has been well noted, and we will certainly take it into consideration as we plan future improvements to our weekend entertainment lineup. Thank you once again for your input. We hope to have the pleasure of welcoming you back with an even more enjoyable and fulfilling experience. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for sharing your honest feedback with us. We appreciate your positive remarks about the overall experience, and we’re glad to hear that you found many aspects of your stay enjoyable. At the same time, we acknowledge your concerns regarding the interior and the beach area near the spa. Please be assured that your comments have been shared with our management team for review and action, as we continually strive to maintain and enhance our facilities to provide the best possible experience for our guests. Thank you once again for your valuable input. We hope to welcome you back in the future to enjoy the improvements we are working towards. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you for being a loyal guest and for choosing Montigo Resorts, Nongsa for your fourth stay with us. We are pleased to hear that you continue to enjoy the spaciousness and cleanliness of our villas, the beautiful views, and the kindness of our buggy staff. At the same time, we sincerely apologize for the experience you had with our front office team member, Angela. This is certainly not the level of service we strive to provide, and your feedback has been shared with our management for immediate attention and corrective action. We also regret the inconvenience caused by the limited water supply and the electricity outage during your stay. Please be assured that these issues are being investigated and addressed to prevent recurrence. Thank you for bringing these matters to our attention. We value your continued support and hope to have the opportunity to restore your confidence in us on your next visit. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your wonderful 10-star review! We’re delighted to hear that our staff made a positive impression with their friendliness and willingness to assist. It’s also great to know that you enjoyed the food quality, especially at Tigo Beach Club. We appreciate your honest feedback regarding pricing and continuously strive to provide a value-packed experience that matches the quality and service we offer. We look forward to welcoming you back to Montigo Resorts, Nongsa for another memorable stay. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your kind words and heartfelt wishes! 🩷 We’re thrilled to hear that you’re very happy with your stay at Montigo Resorts, Nongsa. Your support truly means the world to us. We’re always working on adding new activities and exciting offers to make every visit even more special—so stay tuned! We look forward to welcoming you back soon for more unforgettable experiences. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa

Dear Valued Guest, Thank you so much for your wonderful 10-star rating and kind words! We’re delighted to hear that our staff’s friendliness and service made your stay satisfying. It’s truly an honor to be considered the best by our valued guests like you. We look forward to welcoming you back soon to Montigo Resorts, Nongsa for another exceptional experience. Warm regards, S. Saran Executive Assistant Manager Montigo Resorts, Nongsa