Grand Surabaya Hotel

Explore Grand Surabaya Hotel
8.2
Very Good
From 7,381 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.2

Meal

7.7

Location

8.7

Service and Facilites

8.2

People often mention about Grand Surabaya Hotel
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Distance to City Center (73)
Accessibility (53)
Bedroom (53)
Bathroom (53)
Staff Friendliness (50)
Room Space (49)
Ambiance (48)
Surroundings (45)
Hotel Area (45)
Taste (36)
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Traveller Reviews Grand Surabaya Hotel

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40
Customer reviews
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Tan B. C.
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Staycation
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8.3
/10
Reviewed 1 week(s) ago
Everything is ok except the bathroom and the hotel a bit old.
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Yusuf I. R.
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9.1
/10
Reviewed 5 week(s) ago
Family friendly hotel, located in the city center and has easy access to everywhere, close to Gubeng Station
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K***o
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Transit
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6.9
/10
Reviewed 5 week(s) ago
Strategic location, easy access, standard breakfast, standard room facilities
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wildan d.
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8.5
/10
Reviewed 6 week(s) ago
It was quite good because I got a promotional price. If there wasn't a promo, it wouldn't be worth it because the pool area wasn't clean enough and the AC wasn't cold enough.
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1 people find it helpful
D***y
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Transit
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9.4
/10
Reviewed 8 week(s) ago
Great hotel, great service, and nice rooms.
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D***A
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Staycation
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9.1
/10
Reviewed 9 week(s) ago
I've had several staycations at this hotel. I booked a deluxe king bed with a view of Jalan Pemuda and it has a bathtub for a hot bath, it's great. The AC had a problem, but the staff quickly fixed it and the AC was very cold again and didn't drip. However, I was a bit disappointed because their new policy in the Deluxe type room now doesn't provide tea, coffee, and sugar like hotels in general, even though they always did before and I think this is a decline in the quality of this hotel. The cleanliness of the towels and sheets could be improved. I hope this hotel will continue to improve, considering it is one of the legendary hotels in Surabaya. Price increases are okay as long as the service and quality are getting better.
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1 people find it helpful
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slamet w.
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10.0
/10
Reviewed 10 week(s) ago
Very good close to entertainment and recreation facilities of Surabaya city.
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1 people find it helpful
N***a
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Staycation
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9.4
/10
Reviewed 11 week(s) ago
Staycation is perfect for families
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Aldino G. T.
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
The staff was very helpful when I had complaints about the AC and water heater. Thank you.
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2 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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A***a
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Leisure
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9.2
/10
Reviewed 16 week(s) ago
The hotel is comfortable. It's close to Tunjungan Mall in Surabaya, just a short walk away. The food and drinks at the cafe are delicious. The room is damp, so it smells unpleasant. The mattress is probably old, too soft to the point of sinking in.
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Greetings from all the staff at Grand Surabaya Hotel. Thank you very much for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. We value your valuable suggestions and will strive to improve our services to ensure your greater comfort and convenience. Thank you for choosing Grand Surabaya Hotel. We hope to welcome you back soon. Sincerely, The Management, Grand Surabaya Hotel
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S***a
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Staycation
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5.6
/10
Reviewed 17 week(s) ago
I don't know if it's because of New Year's, so the prices have gone up. But it also has to do with price and service. I stayed for around 700, but with really bad facilities. Especially the breakfast, it's not even that good. It's just a plate and you don't get any drinks.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, We welcome you to Grand Surabaya Hotel. We apologize for any inconvenience you may have experienced during your stay. We value your feedback, suggestions, and comments regarding Grand Surabaya Hotel and will strive to improve our services to ensure your stay was pleasant. We hope to welcome you again soon. Thank you for your continued support. The Management, Grand Surabaya Hotel
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N***i
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9.4
/10
Reviewed 18 week(s) ago
Recom, near the city center, must stay here
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Beby W.
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Staycation
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9.1
/10
Reviewed 18 week(s) ago
The most impressive thing is the strategic location because it's close to the mall, and the fried rice is really delicious.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest: It is our pleasure to inform you that Grand Surabaya Hotel would like to express our gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear of your positive experience at Grand Surabaya Hotel. We hope to welcome you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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H***a
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Leisure
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5.8
/10
Reviewed 18 week(s) ago
The bathroom was dirty and not well maintained. I hadn't slept in the hotel and checked out because the room was not suitable. The sheets were torn and dirty when I first arrived. The mattress was damaged and uncomfortable. It was a bad experience.
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Accommodation's Reply
20 Feb 2026
Dear Valued Guest: Grand Surabaya Hotel would like to inform you that we appreciate you taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay at Grand Surabaya Hotel. We continuously evaluate and address guest complaints to improve your comfort and convenience. Thank you for choosing to stay at Grand Surabaya Hotel. Sincerely, The Management Team, Grand Surabaya Hotel
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Akhmad R.
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
Amazing, if I go to Surabaya I want to stay here again
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
All good and awesome The room was clean and okay The atmosphere was okay
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Irsma A.
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Staycation
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8.5
/10
Reviewed 20 week(s) ago
Great location, close to the mall, train station, and kids' favorite food. The fried rice is delicious.
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Tri P.
icon-Business
Business
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10.0
/10
Reviewed 23 week(s) ago
The facilities are very satisfying... Friendly service... Smooth Wi-Fi, there is a bonus massage at the front..., delicious food menu, the bathroom is already clean, affordable prices.... but like a 5-star hotel.... Basically all the facilities and services are very satisfying...
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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P***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The staff are friendly and the location is quite strategic and pocket-friendly of course👍
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1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear Valued Guest: Grand Surabaya Hotel extends its deepest respects and gratitude for choosing our hotel as your accommodation and for taking the time to write a review. We are delighted to hear that you had a positive experience at Grand Surabaya Hotel. We look forward to welcoming you back again. Sincerely, The Management Team, Grand Surabaya Hotel
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Puguh P.
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Business
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10.0
/10
Reviewed 25 week(s) ago
Very strategic and pocket friendly
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Accommodation's Reply
17 Nov 2025
Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management
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