Dear Valued Guest,
Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. Your comments regarding room upkeep, bathroom cleanliness, and breakfast quality are well noted and have been shared with the relevant departments for immediate review.
We regret that we did not meet your expectations on this occasion and truly value your input as it helps us improve the overall guest experience.
Warm regards,
VC, Marcom Dept.