8.7
Very Good
From 3,880 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.8

Meal

8.6

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
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Staff Friendliness (32)
Room Space (32)
Taste (31)
Accessibility (30)
Bedroom (30)
Bathroom (30)
Variety (29)
Surroundings (28)
Distance to City Center (26)
Ambiance (25)
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Traveller Reviews Hatten Hotel Melaka

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40
Customer reviews
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 3 day(s) ago
The hotel need to be upgraded, looks old and room dusty. The bathroom cleanness worst and the breakfast out of 5 star standard.
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Accommodation's Reply
12 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. Your comments regarding room upkeep, bathroom cleanliness, and breakfast quality are well noted and have been shared with the relevant departments for immediate review. We regret that we did not meet your expectations on this occasion and truly value your input as it helps us improve the overall guest experience. Warm regards, VC, Marcom Dept.
M***e
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Helpful & friendly staff, room is spacious
1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC,Marcom Dept
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fina a.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very close to Mahkota Hospital, no need to cross the road. The food is delicious and varied. It's cheaper to book through the app.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC,Marcom Dept
Fendy F. B. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
everything is ok just waiting for the elevator to be slow
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Accommodation's Reply
24 Jul 2025
Dear Fendy, Thank you for the perfect rating and for sharing your experience with us. We're glad everything was to your satisfaction. We’ve taken note of your comment regarding the lift waiting time and will work on improving this area. Looking forward to welcoming you again soon! Warm regards, VC, Marcom Dept.
N***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Everything about hotel is good, just felt shame on some local aunty during breakfast buffet, bring 1 litter bottle to refill orange juice without care the hygieneness, even the staff try to stop them, they still continue to refill.🥲
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Guest, Thank you for your perfect rating and kind words about your stay at Hatten Hotel Melaka. We’re truly glad you had a pleasant experience overall. We appreciate you bringing the breakfast incident to our attention. Please rest assured that we take hygiene and dining etiquette seriously. Our team will continue to remain vigilant in maintaining a clean and respectful environment for all guests. We look forward to welcoming you again in the future. Warm regards VC, Marcom Dept.
E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Room cleanliness great, bed good, limited tv channels blurry, had some WiFi issues Housekeeper on the ball at 8am. Paid parking validation daily
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Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Thank you for staying with us and for taking the time to share your feedback. We're pleased to hear that you found the room clean and the bed comfortable. We’ve taken note of your comments regarding the TV channels, WiFi connectivity, and daily parking validation, and will look into these areas for improvement. We truly appreciate your support and hope to welcome you back again in the near future. Warm regards, VC – Marcom Dept
Linh A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 14 week(s) ago
Bathroom is quite old, smells musty. Not worth the money.
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Accommodation's Reply
12 Jun 2025
Dear Linh, Thank you for your feedback and for staying with us. We're truly sorry to hear that the condition of the bathroom and the musty smell did not meet your expectations. Your comments are important to us and have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We continuously strive to enhance the comfort and experience of our guests, and your feedback plays a vital role in helping us do so. We hope to have the opportunity to welcome you again for a better experience in the future. Warm regards, VC – Marcom Dept.
D***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Great location. Room size is superb 👍
2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
c***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Nice location and easy parking, nice staff.
1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
The hotel location is close to the center of the crowd and the crown hospital, the staff is friendly. The cleanliness of the room is ok but can still be improved.
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Accommodation's Reply
22 May 2025
Dear I*n** Thank you for your recent stay and for sharing your feedback with us. We're delighted to know you enjoyed our convenient location and found our team to be friendly and welcoming. We also appreciate your constructive comment regarding room cleanliness and will continue to improve our housekeeping standards to better serve you in future visits. We look forward to welcoming you back again soon. Kind regards VC Marcom Dept.
A***u
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very strategic location and the hotel is very comfortable.
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Accommodation's Reply
20 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Housekeeping were very friendly. They kept our left belonging intact even neatly wrapped in a plastic and delivered to our new room. Thank you! Were upgraded couple time during our stays here. Fyi, been a regular for the past 2 years but they manage to keep their services up to the top level. Kudos!
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Accommodation's Reply
20 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel is close to the hospital. Comfortable and clean.
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Accommodation's Reply
14 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
Low K. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
Check in and out, everything went smoothly. Well done.
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Accommodation's Reply
05 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Great stay. Great location. Easy access to many activities. Good price. Will stay here more.
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Accommodation's Reply
05 May 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
A***y
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Breakfast is always delicious and has many variations during my several stays here.
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Accommodation's Reply
28 Apr 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
y***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 21 week(s) ago
good as usual n love it, you can check this out for exception
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Accommodation's Reply
28 Apr 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Best hotel in the middle of Bandar Hilir Melaka. Easy food access, easy shopping access. Many choices.
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Accommodation's Reply
24 Apr 2025
Dear Valued Guest, Thank you for your review. We are delighted and encouraged to hear that you have enjoyed your stay Hatten Hotel Melaka. We look forward to welcoming you back to Hatten Hotel during your next visit to Melaka. Regards, VC-Marcom Dept
j***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
clean and tidy room close to hospital delicious breakfast
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear j***a, Thank you for sharing your positive experience with us! We're thrilled to hear that you found the room clean and well-organised, and that the proximity to the hospital was convenient for your needs. We're also glad you enjoyed our breakfast. We hope to welcome you again for another comfortable stay. Warm regards, VC – Marcom Dept.
Lisa A.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
We have never received special treatment from the staff of previous hotels, because we have a child with special needs and this is the first time we have been so appreciated and helped by everyone. Special thanks for Miranda, staff of Hatten Hotel. Thank you for your help.
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Accommodation's Reply
14 Apr 2025
Dear Lisa A., Thank you so much for your kind words! We're truly touched to hear that your experience with us stood out and that our team, especially Miranda, made a positive impact on your stay. It’s our priority to ensure every guest feels valued and supported, and we're so glad we could be of help to you and your family. We look forward to welcoming you back soon. Warm regards, VC – Marcom Dept.
Number of reviews per page
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