Dear Helmi, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at 1o1 Bali Fontana Seminyak. However, we apologize for the delay in preparing your room, which caused you to wait beyond your expected check-in time. We understand that this may have caused you inconvenience, especially after a long journey. We have forwarded your feedback to the relevant team for evaluation, in order to improve the room preparation process in the future. Thank you for your understanding and feedback. We hope to welcome you back again for a more comfortable experience on your next stay. Sincerely, I Wayan Qatar, General Manager