You will have a hard time communicating with the owner in English. English is my second language; my native language is completely unrelated to English. However, when you advertise your business online, you have a duty to your customers to communicate in a standard or universal language. Hotels.com is an international platform with international customers. We arrived in Banska Stiavnica at around 5 pm. I parked curbside while my wife and kids tried to check in first but there was no one there. While at the front desk, my wife called the listed number three times but no one answered. So, we went around town to take pictures. My wife called again but there was no answer. She left a text message too but it wasn't until 7:15 pm that he called back to let us know that he's back. There was no parking nearby so my wife and kids did all the checking in. After 10 mins., my wife called so the owner can explain where to park. The lot was about a 7 minute walk away and not very convenient when carrying some bags. The owner negotiated a price and walked with me back to the hotel. When we got there, he explained in hand gestures which keys opened what. When I asked for a local tourist location, he couldn't explain so he called a person who spoke English. The guy was not helpful either so I just gave up. The owner was gesturing us to hurry up because he needed to sleep. Interestingly, other businesses downtown spoke English, including the hotels across the street.

No lift, 30 stairs, No parking, No WiFi in the rooms

Hotel zial nema ziadne parkovacie miesta (ani len na zastavenie/vylozenie veci z auta),takze kym sme vykladali veci z auta,uz pri nas stala mestska policia a dostali sme pokutu za parkovanie :-/ Taktiez ani vynasanie vsetkej detskej vynavy na tretie poschodie nie je bez vytahu ziadna sranda,ale tak s tym musi asi clovek pocitat pri historickych budovat. Na com by vsak mohol hotel zapracovat je bezbarierovost (s kocikom neprejdete do hotela ani len cez vchodove dvere - musite ist cez restauraciu a 6 dveri (samozrejme nie automaticke) :D ) Kazdopadne hotel je velmi pekny, restauracia este krajsia,sluzby prijemne a poloha priamo v centre,takze pokial nejdete na vylet s detmi,hotel mozeme odporucit. :)

Špinavé bielizeň zviazaná do batohov strašila celý deň pri hlavnom vstupe do hotela. Keď sa otvorí okno, tak do izby nalezie cigaretový dym od zamestnancov, ktorý fajčia na zadnom dvore. Inak hotel krásny, čistý, ale kazí mu to reštaurácia, je tam priepastný rozdiel medzi nádherným vzhľadom reštiky a slabou ponukou jedál, najmä, keď Vám 2 dni po sebe povie čašníčka, že paradajková polievka, tatarák a hovädzí steak už nie sú.

Climbing the stairs makes people crash