I liked that the property is located in an accessible area. The property is close to various stores and restaurants and right across the beach. Staff were friendly, especially the male attendant. He assisted me and my party to book a boat tour.

Hotel terrible. Solo la vista vale la pena, necesita mucas Renovaciones, baños sucios, lobby horrible. Estacionamiento horrible

Es un hotel con muy buena ubicación y limpieza, las habitaciones estaban limpias y cómodas, además de que todo el personal fue amable. Las áreas de oportunidad son seguir con las mejoras del estacionamiento y elevador asi como mas personal en el restaurant.

Clean room, central area where beach and food are walking distances. Balcony with a beautiful view. Traffic is noisy underneath so would not recommend to light sleepers unless they have ear plugs, but was not a bother to us. Staff was not friendly (except for the house keeper). Overall, a great stay. Would be 10/10 if the staff had an attitude adjustment.

Habitación limpia, no me dejaron botellas de agua y algo ruidoso afuera en la avenida pero en general bien

Perfect location, very nice facilities, security service, very clean housekeeper, very courteous and attentive receptionist upon arrival. However, the reception service was very poor in the following days. The biggest attraction is definitely the spectacular view from the balconies; you can see the entire Acapulco Bay! A huge health problem, reported daily (I have photos), was that cockroaches were coming out all over the room. The facade needs urgent attention. The hotel has everything to be one of the best. Excellent hotel!

???????

Decepcionante. Con excepción de la amabilidad del personal, no puedo creer que un hotel de cadena como este, aún esté como si el huracán hubiera sido hace 3 meses. Esa es precisamente su excusa, por todos lados tienen letreros ofreciendo disculpas, pero seamos honestos, más de 2 años y aún no se recuperan siendo una cadena? Además, e precio está por arriba de la media, es decir bastante costoso. La limpieza deja mucho que desear. La fachada luce destruida aún, incluso el letrero de Ramada está descolorido y casi se desprende. Honestamente no regresaría. Es una verdadera lástima.

Very good view from the top floor and very clean room and fresh air

For the price, I can’t complain at all. When we arrived to our room, we had to ask for pans, plates, etc., and comforters for the beds. Not a big deal, they were helpful in getting that stuff to us. The biggest letdown for me was they claimed they had a gym for exercising, but they do not have one anymore. Overall great for the price, but I wish the listing was a little more honest.

Loud street Noise 24-7

The room was very clean and the staff was friendly and helpful with everything. The view was great also.

Clean rooms and wonderful staff

Clean, responsive staff, good customer service, secure, amenities were sufficient, good view, close to night life

The staff took time to show me how everything worked. They came to explain the restaurant menu ehen my English was insufficient.

Centrally located, but not directly on the beach. The street in front is extremely noisy.

Really nice staff.

It was very hard to sleep with all the noise coming from the street. The buses beep all day all the time is extremely annoying. I had a bad experience checking out of the hotel. I went downstairs to return the room’s key and had to wait for the security guard to go to the room and check that everything was ok. My baby was in arms sleeping and we were waiting for the man to come downstairs when a couple came to also check out. They did not make them wait or had their room be checked because the guard was busy checking our room. I was extremely mad bc like I said we had a baby sleeping in our arms. They only good thing I can say about the hotel is the food at restaurant is good and the cleaning staff is very good. If you want to relax and sleep this hotel is not for you

My family and I stayed for two nights. The front desk staff were polite and helpful, and there was an escort to our room which was helpful. The condition of the room itself could have been better - the bathroom walls had water stains, the showerhead had soap scum, and despite closing the balcony doors, there was little sound insulation so the noise from the street stole a good night's rest. The silver lining was that the view from the balcony was amazing, but I would not recommend this spot for a prolonged stay.

Great staff! Always helpful!