Clean and courteous staff

Friendly staff, great location, clean spacious private room. Could do with more seating/ relaxing areas. But that was only a problem during busy meal times

Location. Dated hostel with a great vibe. Lots of international guests. Great staff who offered stellar advice and help with transportation.

Nice place to stay, more then expected

Excellent hotel with friendly and helpful staff; conveniently located.

In general the place was good. Not enough tables for breakfast, you had to make your own coffee and breakfast portions were small. Bed a little on a firm side, not enough water pressure for the shower

No frills, but perfectly adequate accomodations. Wonderful, hot shower with good pressure.

La piscina estaba sucia y nunca pudimos hacer uso de la misma. El personal es amable como en todo CR.

Very helpful. Place had everyting wr needed.

I understand that this is a budget hotel, but I have to admit we were disappointed. First off, the photos online were misleading regarding the standard rooms with bath. It turns out that our room was small, dingy and run down. We ended up going elsewhere after a couple nights. The bed was hard and uncomfortable. Housekeeping service is apparently only on Saturday. It was fairly noisy, but that was expected since we were centrally located. On the positive side, the location was good, staff was as friendly and as helpful as possible. The breakfast was generous and good. The communal kitchen seems to function quite well, and there was room in the lobby to hang out or eat. We prepaid and were not offered any refund options when we asked (our fault for prepaying). In short, this hotel might work well for the price providing you know what you’re in for. Again, better photos would help.

It is an aging hostel right on the main street, expect uncomfortable beds, unclean floors, and lots of road noise all night. The breakfast was good

The photos make the rooms look bigger. They also don’t show they count a double bed as a loft that has a low ceiling.

Wonderfully walkable to restaurants, shops, etc with about a 10 min drive to all the reserves. Loved the communal kitchen and games in the shared gathering area with free tea and coffee all day. This is an older property, but the location is great, the staff are helpful, and it is clean.

As a female traveller, I felt completely safe here and would definitely stay again if I'm ever back in Monteverde. Great place for a solo traveller with a communal kitchen to help keep down expenses of eating out. WiFi in all the rooms. Staff were extremely friendly, welcoming and helpful 😊 My only complaint would be the floors in my room hadn't been cleaned (but in fairness it's a 2 star hostel, not a 5 star hotel). Make sure you have some flip flops or slippers for the room and then its not a problem 👌

Super convenient location, very clean and comfy bed, warm shower, staff helpful and breakfast included with ease. Downside: noisy road, lots of dust and exhaust fumes. However, if you’re staying here it’s likely because you want the central location and it’s right in the centre so it’s perfect. Wouldn’t stay if I had a car. The kitchen facilities could also do with updating: better pans and more fridge space.

Santa Elena Pension is in a central spot of Monteverde. However, there is poor noise isolation so you can really hear the traffic outside. In addition, some of the staff were a bit rude and unhelpful. The room itself is fine, but the floor is concrete and uneven.

Pension was good the breakfast was perfect, the kitchen worked well too and room was great. They had free yoga and they helped us book tours and things to do.

Très belle expérience. Réception très efficace. Très propre. Cuisine communautaire bien organisée. Espace commun correct. Emplacement central près de tout à pied.

Basic but well kept property in a very convenient location. Staff were friendly and helpful.

Friendly, convenient and good value place in the centre of Santa Elena