Overall Ratings & Reviews Ensueño Holbox and Beach Club

Nice clean place near the beach. Access to the beach club is great. Most of the staff is helpful.

I have been coming to this particular resort since 2022. I absolutely fell in love with everything this place had to offer. The amazing vibes, to the staff who work here. Emilio from day 1 had been amazing, from providing us with much needed information and things to do. I couldn't be happier with this place. Now lets talk about Carolinda, the beach club. The food, ambiance, drinks, service are impeccable.

love it

I’m covered in bed bug bites. The hotel lost power and failed to provide air conditioning even after the power was restored several hours later. The room was much smaller that it appeared in photos. Breakfast was okay. Staff communication was great. Access to beach club was nice, but over priced. Island was flooded and taxis were a rip off. I’m covered in itchy open wounds.

Nice customer service Breakfast clean

Super family oriented! Loved the property! The only complaint is the Air conditioner… it gets pretty hot with only one AC unit in a family suite!

Great place to stay!

My husband and I stayed at the property for 7 nights, and absolutely loved every minute of it. The free continental breakfast beat our expectations. The property was extremely well kept, and beautifully landscaped. Amazing views from the top floors, which were public spaces. This really was cool as we were able to spend time lounging and swimming in privacy most days. A lovely boutique hotel. The room was perfect; very clean, with small kitchenette, comfortable beds, all linens provided, daily housekeeping when requested, and our own private patio with hammock, table/chairs was fantastic. We loved the availability of drinking water as you can never have enough and we were able to replenish our supply throughout each day. The manager Emelio and Gabby at the front desk were amazing, and helped us with bookings and provided valuable information about the island. Without those two our stay would have been much different, and we most likely would not have experienced as much as we did. The breakfast staff and cleaning staff were all extremely friendly and accommodating. The beach club was a 2 min walk from the resort, and the food, drinks, and ambiance was perfect. There were a few other restaurants and a small market about 1 minute away. We had some of our best meals at La Cabina. The most delicious pizza and margaritas. We will be returning, and we highly recommend this resort. There was nothing we did not like about our stay, it was one of our best trips ever!

Great place and closed to beach everything was like I expected great front desk special thanks to Emilio for help us with what with need

The check in was great. Both ladies were very helpful. They helped me book transportation back to cancun. They were always friendly and ready to assist. The rooms were decent accommodations and love the space and proximity to the beach. We spent one day in Carolinda and enjoyed it. Breakfast was good and only wished it was served earlier then 830 so I could take advantage before leaving property. We only used the pool once to cool off and it was good. I would definitely recommend for the price and location. Plus the front desk ladies were superb. I would definitely use this resort if I go back to Holbox.

We loved our stay and wish we could have stayed longer.

We had such a great time! The breakfast was good, the staff was awesome, and the property was beautiful. The only tip I would give anyone is that you are billed for the eggs ( don’t pay at breakfast, you are billed for them on your room charge. Oh well, at least the super sweet servers got good tips on those days!) Thank you so much and I hope we are back soon!

Pros: Beautiful pool and grounds. Nice breakfast. When our taxi did not arrive on time on our last day, the staff helped secure one. Cons: Room (double, garden view) was in need of both cleaning and updating. There was black mold on the wall and ceiling above the showerhead and in other places as well. We chose a room with a kitchenette so we could make coffee early in the morning, but there was no coffee maker. I purchased instant coffee to make, but the stove ended up not working at all. One bed had a reading light next to it, but the other did not. The rooftop pool was closed for the entirety of our stay and the beach club was closed on Monday. Disappointing.

This review is rated solely on the standard of the rooms vs. the price paid. The grounds and customer service were good as far as we experienced, but we didn’t really stay around the hotel grounds throughout the day as the island is stunning. With regards to the rooms, these were by far the poorest rooms of our entire trip travelling around Mexico. The rooms are vary dated, and are in dire need of an upgrade as they are about 15-20 years old. The beds are old spring beds which were not comfortable at all and the bedsheets felt a little damp. the fridge in the kitchen didn’t work, there were tiles missing from the kitchen units, the curtains were old and missing curtain hooks, the shower was extremely poor and the tissue dispensers were the same as the ones you see in schools. For over £400 a night we would have expected a little luxury, however this ended up being the worst room of our trip costing over four times more than any other room we stayed in. If you’re after nice hotel grounds but very basic rooms then this is the place for you, otherwise I would suggest looking elsewhere.

Location is very relaxing and property is very well kept. Very unique design. Like a tropical getaway.

excellent service.

Great location to beach. Free breakfast was good, we paid extra for eggs but they were well served. Young lady that was in front was super helpful!! Book any additonal tours, taxis, found golf carts close by. Everything was perfect

Perfect place for us. Away from all the crowds. Staff were Amazing they went above and beyond. My toddler wanted milk really bad and one of staff members offer to go by more at market. We had a blast.

Great location, great environment, very poor internet or wifi signal

Beautiful location, close to the beach