The accommodation is in a perfect location. All the sights are within walking distance. We didn’t need to take a bus or the subway once during our entire stay. The receptionist at check-in was very helpful and friendly, and gave us a larger room than the one we had booked. I didn’t mind the lack of an elevator; walking a few extra steps isn’t a problem for me. The hotel’s furnishings are a bit dated, but everything is clean. The beds are comfortable. I recommend The Mermaid Suite Hotel for shorter stays—it’s worth it. Translated with DeepL.com (free version)

Wasn't sure what to expect as this hotel was above a restaurant/ shops ! , but my room was very nice and large it was actually a pleasant surprise. The reception is a door away with a short flight of stairs and the hotel has stairs that i could manage and i'm a female oap. It was easy to check in and out , the room was very clean i actually had 3 single beds in my room with still plenty of room to move. The hotel is right near Oxford street with John Lewis being a five min walk who also sell milk and newspapers which helped. Their are a few eating places within a stones throw of this hotel , i went in the Angus steak house & had the best fish & chips ever. What really appealed to me was that you were within walking distance of The London Palladium taking under 20 mins , this is so nice when you leave an evening show and your back at the hotel in under 20 mins , even passing MC Donald's on the way which is handy if your hungry after the show. Lastly the bathroom in my room was very large but would have liked a extra surface to put toiletries on. Only one gripe i had no milk cartons in the room when i arrived also their is no fridge but apart from that what a wonderful hidden little gem and right near Oxford street and very good prices for the location, i would highly recommend & shall always stay here when going to the Palladium......

My room wa on the fifth floor, no lift. 36 degree weather. No AC.

Great location and really clean and comfortable room. Great value for money.

Good aspects - Central convenient location; comparatively good price for location; clean smart bedding. Bad aspects - water temperature always hot, extremely hot even if turned to cold in sink and shower - scalding hot to the extent it could be dangerous, first morning useable as shower but second too scalding. No cold water to drink clean teeth etc, kettle grossly dirty in inside, no coffee sachets, extra beds in room so very cramped, no desk or table( just old small bedside table)

Excellent location. Budget hotel could have been a bit cleaner but overall perfect for our 2 night stay right in the centre on a nice little pretty back street

Great location.

my room was up seven flights of stairs, no elevators. bed is hard as a rock. no AC. we made it work but would not stay again

Yes

Location perfect for events shops on Oxford and Bond St Clean bed and bathroom and value for money

Good receptionist, Clean room, clean sheets, good shower

Did what it said on the tin. Lovely room, that was clean, tidy and comfortable.

Very average hotel in an extremely expensive area.

Rooms very spacious and very clean

Pleasant welcome and an easy check-in. Room was very comfortable, clean, with all you would need for a short stay. A great location just off Oxford Street, close to Bond Street tube station. Highly recommended for a few nights in Central London.

The beds must have been the cheapest mattress ever Only stayed there because the Hotel was in the right spot for the business I had to do ovrtwise the rest of room was fine just the beds

The room was comfortable and spotlessly clean - BUT it was at the top of many, many stairs! For this Grammy, that made things difficult. Check-in was good and a nice young woman carried my bag when I asked for help. Check out was not so good - I’d been told someone would help with my carry on bag - in reality, a rather grumpy man told me on the phone that I was on my own. I won’t stay again although the location was fabulous!

I checked in today but found the place to be badly maintained, toilet walls were dirty, heater were not working and there is no lift and we were placed on fourth floor. We feedback but your staff were not helpful. The condition of the room was not acceptable and we left. I would like to request for a refund for my booking.

Very clean room. Staff allowed us to leave lugging on our last day after check out. Friendly staff

Room was okay, bit grubby, could do with updating. Only time saw staff was on booking in.