Staff very friendly! Actually, the owner served us well, because this is a guest house, and the vibes are like home/house. They are also included in luggage transfer services between cities, it's so convenient for travelling. At my last day of stay, I stored my luggage at the hotel lobby before going to the airport, it's easier than to rent a storage at the station. The location is also prime, very close to the station entrance & Dotonbori!