Overall Ratings & Reviews The Westin Yilan Resort

The Villa pool is not senior friendly!!! Not safe !!

Hot spring tub in the room a little too small and the light above the tub was broken. Overall impression not as good.

In Yiran area, so far pleasant experiences at hotels such as Royal Chiao Hsi and MU JIAO XI HOTEL. This is the first time I’m staying here through a friends’ super HIGH recommendation for the Westin, but the photos are definitely a lot nicer than what you see in person. I realized I’m never trusting that friend’s recommendation again haha. We stayed one night in the deluxe room on the top floor. Pros: good service, 3rd floor rooms have high ceilings, comfortable bed. Cons: 1. the onsen tub is definitely a LOT smaller than expected (it can’t fit two people unless you like being a squatting loner in the tub). 2. Scenery is a parking lot. Would recommend guest to ask for the pond or the “tree” view. 3. What bothered me the MOST. the drainage smelled really bad. I felt bad because I thought it was my partner after using the toilet, but it was in fact sewage smell coming out of the pipe next to the toilet, we told the hotel staff but they just apologized and didn’t really comp us with anything, but it’s not their fault since we told them after we checked out and confirmed it was facility issue. Still though, no matter how friendly the staffs were, they could have made a gesture since we did bare with the smell ALL night. Not to mention our friends staying in the suite a few rooms over had a broken tv (that’s a different story). Overall, it was a pretty disappointing try-out.

Great spacious room, but got bad allergy while staying there not sure why. The facility is new and nice, staff are helpful, but need improvement on their food also their overly-heated hot spring.. :)

Very clean, comfortable and all staff was very kind. Hot spring was very nice. The only downside to this hotel is that the swimming pool is smaller than expected.

After my three days forest expedition in Taipin Shan National forest recreation area, my wife and I do need a resort for a complete rest and retreat. The Westin Yilan provided the wonderful place for us. We did enjoy our stay very much!

It’s very nice services and great environment. The hotel is new and clean, when I stay, it feels like overseas. I will like to stay again.

Hotel condition and service was good; however, the property is constrained by its size and (mediocre at best) location. Facilities tend to be smaller and is tucked into a residential neighborhood with few things around - e.g. when swimming in the (relatively smaller) pool, one of the neighbors was burning something and the smell permeated the entire pool area.

great hotel!

朝餐 is 越來越 弱. this is 2nd time and purpose going your hotel 豊富的 朝餐. but , a little bit disappoint at this time...

The quietness enhanced oneself to relax.

the room was okay, but a bit dirty, I found a small spider next to my bed...

Nice Stay in Westin Yilan , however nothing in the local area and either google not correctly located Hotel as well, we almost get lost when return after dinner. HOtel is new but I think need more facilities to support the business, especially nothing around. room was nice but it will be great have more choice of pillow and always too hard for me.

Brand new hotel with Westin standard. Great services. It is unique in Yilan area. Will go back again.

The staff was friendly and the facilities were nice, but there were lots of mosquitoes.

飯店外圍 沒有什麼景點可以去！就好好泡湯 泡湯 再泡湯吧！

已經多次入住 不管湯或環境皆優 才會再度入住

裸湯區的清潔超級乾淨！房間很大還有陽台，服務人員都很親切，讓人很身心愉悅。

浴室門沒有確實安裝，造成淋浴時水都外溢到外面區域

整體環境設施服務都很好，唯一美中不足是去的那天寒流，泡陽台的湯屋溫度不夠超冷，最後還是回到浴室裡泡