Clean room, attentive staff, easy check in & check out! I sent my luggage to this hotel through yamato baggage deivery service from the Narita airport as I straightly goes to Kyoto as soon as I arrived and don't want to carry big luggage during trip to Kyoto, and as soon as I check in to Richmond Hotel my luggage safely arrived and already inside my room, very convinient! Room is cleaning out daily, with complete amenities! Very good location, many restaurants just few steps from the hotel, close to train station, Sensoji Temple just within few steps, the 24 hours Donkihote just few meters away! 6 nights well spent in Richmond hotel, will definitely go back!