It was a horrible stay. we checked at 10 PM after a long day. The satffs searched for my reservation, After 30 min checking they told us that they could not find my reservation even I showed them my booking confirmation email.
After long waiting, they asked us to make a new reservation and paid and cancel my existing reservation. Leaving with no choice sine we are first time in the city and it was too late.
the staff told us, there only twin bed available on 2nd floor (we booked for king bed and higher floor). left with no choice, my husband and I took the offer and paid.
the room view only other building wall and electricity pole and cables.
On our last night (we stay 3 nights), they sent note to our room, say that actually, our reservation was valid and paid. And they will do refund on my payment. We were asked to approach the front desk for refund.
The staffs processed the refund and no one word say sorry for all the trouble they caused. Like it happens on every reservation???
Only 1 staff speak English.
When you plan to stay here, just be prepared for the nightmare.