Dear Mrs Ida,
We are sorry for your experience during your stay with us, we regret that you did not get a similar impression. Rest assured that we have received your feedback on our facilities, and we're doing our best to improve them. The next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here.
Thank you for your support to us.
Regards,
Rasiwan
Operational Manager Dago Heuvel