Everything just great here. Rooms are clean and well maintained. Food are excellent. Onsen bath are phenomenal. Staff are helpful, welcoming and friendly. Strangely they don't give you any water in the hotel. You have to buy them either at vending machine or mini bar.

Very nice dinner and breakfast. Japanese style room is very cool.

Very nice food dinner and breakfast

Loved the stay!

Really impressed by the breakfast, dinner and onsen quality. The onsen water is crystal clear and gives very light pleasant smell. Beautiful and chill foliage surrounded the outdoor resting area. It is a little bit dusty in the room but spacious and comfortable. Lovely staff too.

Cuisines are authentically Japanese and people are very friendly. The room was squarish and spacious as well

Great Location

The food was good and delicious, But they miss my check in day shuttle service so I have to get the taxi to there

Clean and very big room, well designed. We love the nice and serene landscape while walking along the walkway from the room to the restaurant. We have booked with half board, the sumptuous dinner might have been well enjoyed by some but the amount were too much for us to stomach. On the last night, I received an alert on earthquake from my phone and felt a slight tremor. Unsure what to do, we went down to lobby to enquire but the only staff manning was unable to speak English and I had to communicate with the phone. Overall, it is a very nice hotel to stay in, though it was quite a distance driving from the airport. It is a short walking distance to Kinrin lake and Yufuin Floral village.

친절하고 조용하고 음식도 맛있음

이 가격에 훌륭한 두끼 식사까지 먹을수 있다니 매우 만족합니다. 평일에 방문해서 저렴하게 이용했네요. 위치도 호수랑 가까워서 편리했습니다. 온천은 남녀 각 한개로 규모도 작았지만 비수기라 사람이 많이 없어 괜찮았어요. 식당에 모든 직원분들, 그리고 첫날 방안내 도와주신 한국인 남자 직원분 굉장히 친절하고 좋았습니다. 다만, 프론트에 계신 일본인남자 직원분은 많이 불친절합니다. 체크인하면서 너무 기분이 안좋았는데 다른 직원분들 응대에 마음이 풀어졌습니다.

早餐晚餐都好吃，房間很大非常舒適。

第二次入住，4餐都唔同餐單，好食

Séjour en 1/2 pension repas magnifique mais malheureusement tout poisson, et nous n’étions pas prévenu. Dommage, car nous n’aurions pas pris la 1/2 pension. Idem pour le petit déjeuner. Hôtel et chambre et cadre magnifique

직원도 친절하고 음식도 최고였습니다.

친절하고 모두 만족스럽습니다

スタッフの対応良かったです。

一切都很好

環境優美，有温泉浸，早晚餐好味，房間好大，工作人員有善。泊車方便。

前台服務員態度非常好，很有禮貌，主動解決困難，非常感謝他們的幫助