Overall Ratings & Reviews The Langham, Haikou

Amazing staff. 6 star treatment

everything is nice and clean

Staff was poor in English.

This is not the Langham experience you expect. Do not put your Langham standard into this one, it’ll disappoint you. The original room booked was told not available during check in and asked if we are ok to downgrade. Of course said no, they said they’d figure out and give us a call once sorted. Ended up no one called after spending full day outside. There was a wedding happened during our stay and the wedding guests were hanging on the hallway and were SMOKING INDOORS. Of course the smell went into our room. Told the reception and they said the wedding guests are leaving soon and they can try to tell them to stop smoking. Also told they cannot accommodate a new room but can give us a free afternoon tea. Went to have our afternoon and they said it wasn’t free and spent a long time to verify. The whole experience was very unprofessionally handled, and the cleanliness is also concerning.

Very likely the room service

Amazing & spectacular view from the Lobby Bar on the top (46?) floor. Too dim to work at night, but the Club Lounge was a good spot for light business meetings. Hotel staff professional and helpful. Great location - right across street from a mall full of good restaurants. Great pool.

Lobby Bar on the top floor has an awesome, spectacular view! During the night, there is insufficient light to do any work. But the Club Lounge had good set up for business meetings.

Very nice design and outdoor swimming is good. Very good service too!

great hotel and very thing is flawless

Overall excellent. We don't think the Tang Court Chinese (Canton) food is up to the par (in fact well below standard of Chinese cuisine). We will return for more stays but never to enter the Tang Court for Chinese food.

早餐服務及安排不好，任由底質小孩用刀打碟，嘈吵非常，十分影響其他人用餐，咖啡超差，完全不達酒店星級水準。