The hotel is decent, but it definitely does not deserve a 5-star service rating. Upon arrival, the valet was unavailable to greet us and park our vehicle. Later, when all the elevators stopped working and someone got trapped inside, the receptionist completely ignored the person knocking for help from within the elevator cab. Furthermore, the front desk staff was so inattentive that they failed to notice me buying water; I only got their attention after placing it on the desk and starting to walk away. А la carte breakfast was just ok, swimming pool, and city views are good, but the poor overall service means this property is simply not worth the money.