My stay was disappointing, especially during the first two days. Upon arrival, the room had very damp air and a strong unpleasant smell, making it difficult to stay comfortably. I asked to see another room, but it had the same issue. Since it was late and my booking was non-refundable, I had little choice but to check in.
At first, the staff denied there was a problem and suggested the smell was normal. Since two rooms had the same condition, I suggested that the building’s central ventilation might be the cause and insisted that maintenance investigate. Only after my repeated request was maintenance called. The issue was fixed within about 24 hours, and the air quality improved noticeably.
Other problems included a non-working telephone, too few coat hangers, a clogged sink drain, and poor bathroom cleanliness. Some dirt and grime appeared to have been there for a long time, suggesting an ongoing housekeeping issue rather than something missed between guests. Most problems were addressed within 48 hours, except the bathroom cleaning, which remained unresolved despite my complaint.
Overall, this hotel needs better management, maintenance, housekeeping, and room inspection. On the positive side, the Brampton location is convenient and parking is plentiful.
