Restaurant staff is the worst they took 50 min in serving 2 ice creams and another day 30 min for oatmeal and always very slow

Great

Good Hotel!

Kind staff, roomy and practical suite, easy access by car from Querétaro, well-maintained gym. One star off for use of plastic bottles for drinking water. Mexico has a serious solid waste problem; hotels should provide drinking water on tap. Check-in: they had no rooms ready by 3:00 PM for some reason, which is their promised check-in time. Restaurant: For the second time, I ordered my meat medium rare and it arrived well done. I sent it back and they were nice about it and did it right the second time. Also, during the buffet brunch, they left dirty dishes accumulating on our table.

The room was spacious, the breakfast was delicious!!! The staff was friendly!!

Muy limpia muy amable

I needed to leave a day early and wouldn’t refund me for last day

Amazing option! Great hotel, service and spacious rooms. Love our stay there!

Todo perfecto en este hotel. 10/10.

G

excelente hotel y de los mejores en la zona, muy limpio y las habitaciones muy comodas.

El staff del Hotel demasiado prepotente grosero y sin poder resolver situaciones. La única persona congruente fue el ama de llaves recepción concierge tiene un pésimo servicio

100 todo perfecto The most important you’re safe

No attention

Everting was excellent.

The breakfast was really good Rooms were clean!

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Everything was perfect except no hot water for shower on day four earlier morning

The entrance is not user friendly for luggage rollers to enter the hotel. The shower water spilled into the bathroom and living area. The restaurant is clean and good. The overall servers is very good.

Room was wide and clean. Great comfort. Staff was very well trained and nice.