Overall Ratings & Reviews Moxy NYC Chelsea

Well run, well organized, pleasant and efficient staff. Pleasantly surprised to have the room serviced every day. The elevators are a struggle: tall building, lots of guests, one elevator is always out of service. The button panels (in the lobby and in the elevators) need back-lighting. Everyone had difficulty finding floor numbers in the low light.

The hotel is very well located. The industrial-chic decor concept is quite cool and distinctive. The staff is friendly enough (though not overly so). Now, at Café D’Avignon, the staff was incredibly kind and welcoming. Angel and Conny made us feel truly welcomed and well taken care of.

The staff in the lobby was great! Very nice and personable. The music was loud in the lobby, even louder in the elevator, and just when you thought you escaped it and got into your room, your tv is playing the music when you first enter after checking in. The hotel was out of washcloths the first 3 days I stayed, so I had to use a hand towel. The shower that is about a foot away from the bed, the enclosure wasn’t sealed properly anymore and leaked slowly onto the floor and made is squishy and spongy soft. I said something but it was too late for them to do anything and couldn’t look at it until I was out of the room which isn’t my favorite with all my personal belongings in the room. They wouldn’t just transfer me to a new room, which would have been okay but I didn’t want to lose my amazing view. That was the best!

We had a great experience at the Moxy in Chelsea! Great location and easy to walk to the train. This was our second time staying here, would recommend to a friend!

Great hotel

Arrived to the most basic check in area I’ve seen in a hotel in a very long time. Hated that the shower was in the bedroom and not in a separate area where you could undress and have privacy. Curtain didn’t close all the way round the window so in the morning (after getting to the hotel really late and having limited sleep) my husband had a ray of light coming across his face. No mini fridge and no dressing gowns. The lifts took forever to come………so all in all…. Not the greatest of stays tbh!

This hotel is for younger people. Staff is great. Elevators are slow, loud and dark. Rooms are very small.

Rooms are small and they never awarded us our bonvoy points but hotel was clean and in a good location. Make sure to ask about morning coffee and daily drink credits.

Location, views, nice pubs were great. Felt safe too. What was a real surprise was how small the room was, no closet, and the bathroom was part of the sleeping area. Wonder what the interiors architect was thinking. Also the lighting contols were wonky.

My hotel stay started off pretty good. Arrived and checked in with no issue and placed my card down for incidental charges (resort fee etc). I chose the hotel for it's location in proximity to where my conference was so it was perfect. Room was VERY small but very clean and well appointed. My issue was that the television did not work. There were no channels and nothing was on the television.. just screen saver. Upon calling the next night someone attempted to correct the issue, but they had no understanding of how to program my television because it was being phased out. When someone came, they tried some trouble shooting and it worked for about 30 seconds after they left then it went blank again. I was not asked if I wanted to move rooms with a working television and that was kind of disheartening. And it took a very long time for someone to come when I did call. I had to even cancel the call a couple of times because it was taking so long. I hope they resolve the tv issue going forward or at least make sure they staff is well versed in how to troubleshoot.

Solid value for money (at current Manhattan prices), if sometimes quirky (wall hooks rather than a closet),

Should be clear that’s it’s a micro hotel! The room size is ridiculously small. Will never stay in a moxy again! Rooms lack the bare minimum of comfort features- no closet, no drawers, no refrigerator, no drinking glasses. The toilet is in a cloudy glass box and the smallest sounds can be heard across the room. No place for 2 guests to share. And the staff has this attitude that they are so cool and edgy and the guests are lucky they can stay there. Get real! And worst of all is that they charge the same as hotels with decent room sizes and amenities.

Would stay again

Great staff and good area

Cute, clean, small but great location and views. Would stay there again.

There was a lot to do around and on the property. Very nice hotel and staff. Would stay again .

I was generally pleased with the hotel but two areas need work. In my room, the shower door was difficult to close. The shower also drained a bit into the separate toilet area. Second, the elevator was often crowded. It seemed like 1 shaft was having problems. But it regularly took quite long. That said, the rooms were tidy, fairly updated, and had great views.

Great room, great location, and super friendly staff. The only thing missing was a mini fridge, otherwise this would have been perfect!

Great hotel with great service. Perfect for a break in NYC

The staff was incredibly friendly and professional, always ready to assist in any way they could. The facilities were top-notch and well-maintained. I would highly recommend this place and would go out of my way to stay here again.