Overall Ratings & Reviews Asia Novo Boutique Hotel - Masbate

The elevator is broken. No attempt was done to inform us beforehand. We ended up wasting the reservation and booking somewhere else.

Hallway is as messy as a hotel.

Front office staff not helpful and unfriendly. I added an extra bed for a third person then I found out they have bigger room with 2 beds which would have been better than a mattress on the floor. But they didn’t want to do change my room. The reason? Because I booked my original room online and the new room was cheaper than the online rate. They finally agreed when I said they don’t need to refund the difference, just give me the room with 2 beds so the extra person will not be on a “bed” on the floor. It took a lot of arguing and time for them to call the management for permission to do it.

Pluses: - location is right in the middle of the city - night staff are attentive -guards are hospitable Minuses: - stayed for eight nights and room was cleaned once (and after 2 requests) - morning receptionist is more interested in texting than listening to guests - lift wasn’t working for a couple of days and was forced to take the stairs to the 4th floor