While the coral reefs and marine life are truly breathtaking and superior to other resorts nearby, the overall experience was disappointing. The resort was extremely overcrowded during breakfast and dinner, creating a chaotic and stressful atmosphere. I suffered a severe gut infection (fever, vomiting, diarrhea) likely from the smoked salmon — raising concerns about food safety.
The room’s AC unit released a strong sewage odor every time we returned, and a similar smell was noticeable around the main pool and hedges, possibly due to the use of sewage water for irrigation. The main pool was also visibly unclean.
Pest control was poor — the presence of mosquitoes and lizards around rooms and public areas was uncomfortable and constant. Staff interactions were highly inconsistent; while some were kind, others were unprofessional or outright rude.
Entertainment was intrusive rather than enjoyable, with loud music and an animation team that seemed exhausted and disheartened, despite their forced cheerfulness. It felt like the noise followed us everywhere, which made relaxation impossible.
This feedback is shared not to criticize, but to highlight areas in need of immediate improvement. With proper attention to hygiene, environmental conditions, and staff training, the resort could live up to its exceptional natural beauty.