quality of the in-house dining experience doesn't match the profile of the hotel. The facility keeps a very high level and are at the top in the area. but considering the normal high quality of the Italian dining experience, this hotel consistently underperform unfortunately. I still would recommend staying here since there are several really nice alternatives outside the hotel.

Alagna Mountain Resort & SPA provides nice facility and exceptionally friendly staff. Serving delicious breakfast and dinner on site and offer complementary activities scheduled at the hotel and around the village Excellent recommendations on activities and restaurant.

A resort with great potential. Bad: ac did not work, blood on pullout couch, restaurant is closed half the week, spa services next to none, no help with obtaining even a simple blanket at nighttime, they charge for water and shut off cool water dispenser after breakfast and say you have to pay, charge you 5 euro to replace your towel after spa or swimming. Good: the friendliest night staff guy! A dream of a place with picture perfect mountain view, old town feel, great local restaurants, hiking is amazing a cable car is there, rolling waters, i felt safe. Nice pool. This place could be a 5 star resort if the staff was more dedicated, the spa had more services, and if it wasn't so sparsely staffed and they didnt charge for basic human needs. Food was ok, but on the fastfood side of a menu for the hot food.

The spa was over run with children And dirty. Rooms were stifling. No fans available. Krpt passports

bran d new structure I will go back

Wonderful hotel every facility you could want , spa excellent ,nice bar and staff very friendly I asked for a small repair to my room and it was dealt with very quickly . close to the lifts but a free bus service if wanted only about 350 metres.

Too many rules! A kitchen without ready access to pans etc. Had to pay 50 euros to have a drawer unlocked. No tea towel or scourer so obviously did not want us to use kitchen. Charged for coffee pods in room. Spa opening hours limited to 10 am - 8 pm Not 450 yards to ski lift more like 750 or even a 1 km would take at least 25 mins to walk. No bus on first day and resort would not assist us so had to drive up. Put do not disturb on door but cleaners just ignored it! Very confusing layout

Really nice hotel, loads of parking, clean with friendly staff. Good location in winter or summer with excellent restaurant.

Hotel and staff are excellent - great location for the skiing facilities and village.

Hotel is very well situated in Alagna , less than 10 minute walk from the telecabine to the slopes. The hotel provides a shuttle service to/from the telecabine in the morning and mid afternoon and is less than 100m from the bus stop for the public navette service when the hotel service isnt operating. All staff were extremely welcoming and professional. Our long journey meant that we arrived at 22.45 , well after the reception closes, but there were staff available in the bar, anticipating our arrival, who passed us our room keys, and left the admin side of check in until the morning. Breakfast is good, coffee is excellent as you would expect in Italy , we didnt eat in Corno Bianco restaurant in the evenings, but the food & drink quality, menu selection and service level in the Bierstube bar did not disappoint. Spa and Pool facilites were clean , modern, the right size for the hotel with indoor and outdoor pool. Keeping the Sauna/Steam room limited to age 16 and over ensured a relaxed atmosphere - spa staff were very helpful. Rooms themselves were spacious, clean and well maintianed. The free wifi is essential when travelling with teenagers. No limit to the number of devices per room is another bonus. The only minor issue that we reported to reception, a non functioning coffee machine, was resolved before our afternoon return the same day. In the suite, the kitchenne has a hob, but no plates/pans/utensils - dont plan to self cater, use the local restuarants instead!

Overall this was a nice modern hotel in a beautiful area that was very reasonably priced. I would stay here again. However, service was a hit and miss. There was warmth; however, I am not sure if it was the language difference at times it was a little chaotic. After a late check in and advising we would need to use the kitchen and would pay the deposit- we had to ring again to get it unlocked. Also there was no trolleys for luggage and someone said they would help us but then walked off. Would recommend more luggage trolleys in both buildings. The room had a kitchen; however, the crockery and cutlery provided were very minimal. No tea towels/ cloths/ detergent, bread knives, chopping board, kettle or microwave. The table in our room was totally inappropriate and did not fit- it was extremely awkward to get around (placed in the middle of the room and the chairs did not fit under). The second day when our room was serviced we asked for some fresh towels and they forgot to replace the upstairs ones so my daughter and mother in law didn't have any after they got out of the shower after dinner which was a bit of a pain. Also there was some conflicting information in the service book in the room ie there should of been a nightly turn down service and there wasn't and also it was confusing if children were permitted in the pool area ( it stated that they were not if under 16?). The pool area was beautiful and very relaxing, our daughter also enjoyed the kids club.

A wonderful winter wonderland whit an amazing facility the spa what an experience

a very nice hotel we love the spa.

The facilities are amazing but the staff, service level and food is horrible. Let me give some examples. They have a cozy game rome that has a fire place when i adked if we could light it up the snswer was no!, The new years dinner was horrific and there where lots of complaints, same with their food in the afterskibar named bierstubbe. They had removed tge ability to use the kitchen in the rooms etc etc. The staff was in general not helpfull and service minded

Happy with the suite and the SPA! Unfortunately, due to no availability , we could experience the restaurant !

Rummet var ändamålsenligt. Personalen vid restaurangen på hotellet hade väldigt dålig engelskakunskap. Middagsmaten var en besvikelse.

Superbe établissement dans le style local

Wir waren 3 Nächte im Rahmen einer Fernwanderung in Alagna, also nur mit Rucksack und bekamen scheinbar eine höhere Zimmer- Kategorie mit einer Küchenzeile. Leider ohne jegliches Geschirr. Das Zimmer war sehr schön mit viel Holz eingerichtet. Das Bad war für unsere Bedürfnisse, 2 Freundinnen auf Hüttentour, sehr klein. Speziell das Waschbecken mit dem Spiegel war wenn eine Person davor stand, für die andere nicht zugänglich. Das Personal war durchweg sehr freundlich und hilfsbereit. Die Abdunkelung im Schlafzimmer war sehr gut. Das internstionale Frühstücksbuffet bietet viel Auswahl, die Qualität von Käse und Wurstwaren war gut. Natürlich gab es auch diverse Kuchen und Croissants. Nachmittags gab es einen reichhaltigen kostenlosen Aperitivo (exklusive Getränke). Durch viele Familien mit Kindern und einer größeren Gruppe von Freunden wurde es schnell mal unruhig. Das Hotel liegt am südlichen Ortsrand. Man kann zu Fuß alles sehr gut erreichen. Bis zur Gondel sind es ca 15 Minuten.

The room was ok: paper cups was a misser. There was a kitchen but it was empty. The spa was very nice, including the swimmingpool and chairs outside. The breakfast was a disappointment, no good bread. It was simple.

Bella la struttura, il livello di servzio non all'altezza del prezzo