Overall Ratings & Reviews North West Castle Hotel

Nice stay .. comfy beds ... pillows are a bit soft. The rooms were clean but dated. It's an old hotel so it is not unexpected. Staff are awesome and the breakfast was great. Over all i would recommend this property.

Convenient and comfortable

There was no pool that I was aware. I complained directly by email to the hotel because of noise throughout the early hours of the morning, coming from the Morrisons supermarket next door.

Great hotel to stay in for our

A very unique and traditional style There’s a lot of history to the once house and now hotel. The dining area is spectacular. The pub is loaded with atmosphere We loved the walk by the water and through town

This is a really lovely traditional hotel . All the staff are really friendly & at the same time very professional. Yes, it’s a bit old fashioned but I really like this about the hotel . I love its traditional values. A very comfortable stay & a delicious dinner in a beautiful dining room. Great service .

The rooms were very drab, could be doing with a lick of paint, and the furniture was dark and ancient, we were in room 73 which had a dismal view. The beds were very comfortable.The walls are paper thin, could hear everything, was kept awake one night and the people in the next room were only having a conversation. The Scottish breakfast tasted as though it was reheated,however, there was plenty of other choices available. I asked for two slices of toast and poached eggs one morning, and the waitress brought one slice. I advised the waitress that I had requested two, she replied rather impatiently I could make one at the machine, however, she then brought me one. The bar was reasonably priced, and Mo the barman was very pleasant and helpful, as were the others. It would have been good if there was cocktails on offer, and maybe some nuts or crisps for sale at the bar. The staff always had a friendly smile.

Needs a good update. But other than that its a great place to stay.

Booked for convenience to ferry. Staff absolutely lovely couldnt do enough for you. Although a tad dated hotel was spotless pool and hot tub very good. Rooms clean beds so comfy room warm. Reception staff pleasant and efficient. Ample parking over all a very good choice of hotel

It would have been convenient to have a shower bathroom fan, and shower shelf for soap & shampoo

One night stay to meet a friend. Hotel was recommended by her & didn’t disappoint. Thank you.

Hotel was lovely and clean with spacious areas and rooms. Two negatives unfortunately. The bed was very creaky and uncomfortable and the evening meal was only Luke warm which spoilt the stay.

The history and location of this hotel is pretty cool, but I don’t think I would book here again. It is/was a lovely hotel, but it is in serious need of some upgrades. My chief complaint is that the beds are rock hard. Everything else I could overlook, but that was a tough night’s sleep. The food is ok, the views are lovely and the staff is all very lovely. Having an elevator was useful, but it was honestly a little scary, and had a musty smell.

Great hotel and staff. Enjoyed the meals. I love the grandeur of the old hotels.

Although the hotel is clean it has certainly seen its day it requires a serious overhaul and upgrade

Like others have said the hotel is in need of a refurbishment. Our twin room was clean & comfortable but dated. Some areas of the hotel had a real smell of dampness. Overall the place is okay & staff were all friendly & helpful.

Great service and hotel is in a fabulous lication

Useful location

This hotel is genuinely a hidden gem, whilst it is an old building it has some much character. I’ve never had an evening meal watching a live curling game on ice - food was very good too !

Rooms tired could do with being updated, could hear conversations of guests in the room next door, windows need replaced or draft excluders fitted but other than that sleep well and the staff where absolutely lovely