Overall Ratings & Reviews AC Hotel by Marriott Chapel Hill Downtown

Proximity to everything

Friendly staff

Brandon at the front desk was awesome!!

Great staff

Excellent, thank you!

Great staff and stay!

Asked for clean towels never got Toilet seat was broken Front desk didn’t even ask how my stay was when checking out

The front desk staff member Felinda was awesome she was personable, professional and knowledgeable about the area. She made check in easy and fast

The hotel was done really nicely. The room was really clean and spacious. There was a nice coffee bar downstairs in the morning. There wasn’t any lotion in the room, but they might’ve had some if I asked.

The price was reasonable and staff super friendly.

Great hotel that is within easy walk to downtown Chapel Hill. Extremely nice staff from beginning to end of stay. Unfortunately I had little help in contacting the hotel directly. I ended up using Expedia. DO NOT BUY CANCELLATION INSURANCE.with Expedia. A true rip off. One negative is there is no free parking like other high end hotels close in.

excellent service and great hotel!

Great hotel in great location

The staff was super pleasant and accommodating. The room and facility were beautiful and welcoming. We especially liked our check-in staff associate.

The staff was fantastic - very friendly and helpful. The hotel itself is in a nice area that was walkable to shops and restaurants as well as a slightly longer but very manageable walk to the UNC Chapel Hill campus. Hotel was very comfortable and clean.

Safe parking. All else good.

The hotel was nice and the staff were great. The bartender, Angela was especially friendly. The room was clean, however, on our last day we saw a bug. I don't think it was a bed bug but that was a little disappointing. Overall though the hotel was clean and well kept. I would recommend the hotel and stay again.

We have stayed here a couple of years ago and had such a good experience that we chose it again. This time however it felt like a different hotel. The person checking us in was not welcoming, not mean, just indifferent. Zero customer service. We had an issue with the lights when we first got in our room. We knew about the main switch but it wasn’t the issue. They seemed to have a short in them because they eventually came on when we weren’t touching the light switch. It was a weird start. Then to noise of the AC unit. It rattled and whined intermittently. The whole return would vibrate. I resorted to turning it off completely and then restarted it when absolutely necessary. Next, my son’s sheets had maybe a 4” V shaped tear in them. He didn’t want to deal with them coming in to replace the sheets so I let them know about it when we left so they would hopefully not reuse them again. Overall, the place felt unkept. My son asked me, “what happened to this place, it was so nice before?” The upside is that it has a decent gym and it’s walkable to the campus and to any restaurant on Franklin. Also, I liked the shower set up. Those are the perks.

Great location. Hotel staff polite and efficient. Room was spacious and clean.

Spacious lobby, many options for work stations if needed