The hotel and the room were spotless. The bed in the room was comfortable. Staff were friendly and helpful at all times.

Good location, next to Central Park. Break fast was good and room was very clean.

Great old Classic hôtel.

The rooms were clean, but from the front desk to the room we had to go up about 5 flights of stairs... if someone is disabled, first park and then go to the room.

Everything was great

Good

1 star Stayed at Hotel Bonifaz in Guatemala. Booked a double room listed for four people, after coming back from dining the person at the front desk made a bog deal about us being 4 people. They added an extra charge upon checking out . Very disappointing and unprofessional — double-check your bill before leaving and also make sure you give them detailed information about who is staying in the room.

Very busy part of town, lots of cars and city noises. Not many dining options for local food, many fast food options available. We should have done more research on this.

Hotel is beautiful. Staff very friendly. BUT there aren’t any elevators. Only stairs. We were on the fifth floor. Other than that it was great. Great breakfast also!

Old charm

Very very noisy

I am startled of how perfectly this hotel worked for our vacation! Great location, great food, amazing staff, extremely spacious, and very budget friendly!

El hotel es antiguo y está en el centro histórico de la ciudad de Quetzaltenango. Las habitaciones son limpias y el personal amable y atento No es aconsejable para niños o adultos mayores debido a que tiene muchos niveles y no tiene elevador.

Le voy cuatro de cinco estrellas

Internet worked great, excellent shower, good breakfast, water available all the time, fabulous service. At elevation, climbing up the stairs to the fifth floor was honestly a challenge, but worth it.

v

I love the location because allows us to participate and enjoy the ambient of the central park, been part of the Xelas history is also amazing, unfortunately some of the front desk employees are a little bit hesitant to help/accomodate the needs of the guest, breakfast buffet will be awesome, but overall good experience!

Very convenient place

Staff very friendly & courteous

Muy buena ubicacion, servicio y desayuno.