Overall Ratings & Reviews Hollywood Mirage - Excel Hotels & Resorts

The best hotel

Places close by to eat, drink and shop. However taxi's needed to get back from Los Cristianos centre as the hill and even the stairs up to the complex are massive. There is a shop on site as well as a spa, nail salon and hairdressers. Pool areas are nice, we used the lower pool as it was quieter and the last 2 days we got cabanas at Pool 3, which is good value for money in my opinion.

This is not a 4 star property. The rooms are very dated. They only change your towels every 3 days. Reception is unhelpful. Beds are poor. Pool is good tho

Staff very helpful and accommodating, Hotel offers a free bus service up/downhill to the beach front.

Lovely spacious 2 bed accomodation on the top floor of the Whitehouse.

Lovely hotel with very pleasant staff. The evening entertainment needs improving, though! Not all guests are families with very young children. The adult guests are the ones paying the bill and there needs to be some quality acts for the adult guests too not just in-house staff entertaining toddlers every evening.

Great location. Spacious apart ..hotel. Friendly staff!

Very quiet for Tenerife

Stayed here for a week, and honestly? Not bad at all. The place is clean, the staff are friendly as hell, and the apartments are bigger than my student flat—kitchen, living area, balcony, the whole deal. Great if you’re not into cramming into a hotel room like sardines. Pool’s decent, gym’s basic but usable, and there’s a mini-market on-site for when you’re too hungover to trek down the hill. Speaking of which… that hill? It’s a calf-buster. Be prepared to hike or rely on the free shuttle unless you enjoy cardio with your cocktails. Only gripes: breakfast is hit-or-miss, and the decor is starting to look like it time-traveled from 2005. But for the price and the space? Solid value. Pro tip: Ask for a room with a sea view—worth it.

The restaurants the food was very poor and yhe air conditioning was broken in the room

I’ve been here a few times and it always is pretty consistently good properties a little bit tired

It was great

Great hotel - lovely large, clean rooms (we had a duplex apartment). We paid extra for a sea view but, in hindsight, I wish we hadn’t as it’s too far from the sea to really enjoy the view and lower rooms had much larger terraces. We didn’t eat at the hotel so I can’t comment on the food. The location is ok - plenty of bars and restaurants nearby (definitely visit La Pepa market!). However, it’s a big walk up from the town itself. We hired a car so it wasn’t a big issue, and taxis up the hill were plentiful and cheap. Our only disappointment was that on our final day (Wednesday) we had to leave the pool early so they could set up for the fiesta night, which meant we couldn’t find any other sunbeds to enjoy our final day. Other than that, we were really happy with our stay. The staff were all excellent and welcoming and the main pool was lovely and warm.

Stayed here many times and still love it. Properties a little tired and could do with modernising but still nice. Staff strike on Thurs /Fri caused a bit of disruption and a made a lot of noise. Poor communication about this and Spa wasn't open to get a shower before we left!

The evening entertainment was to loud we could not hear are TV in the room in the evening it should be my choice if I want to be a part of it and not forced to listen to it

It’s nothing fancy, but value for money. Really big complex, so very busy. Service could be better especially in the restaurant. You feel herded a bit. Nice touch is cava breakfast on Sunday. Also the free shuttle to the beach every day. There are 3 pools, so nice to have quieter options, not just the main pool with the constant dance music. It was okay for the few days we’re there and cheap in comparison to places around.

All good in the property and would use again , check in process was made hard work , I had already checked in online , then had to check in again at the property then had to go back after 4pm to finish the process and get my room key

Excellent resort but justca shame its on a steep hill.......particularly when youve got tonpush a buggy

Stayed here a few times, always lovely apartments, Nit a fan of the €13 breakfast and the walk home each night but definitely get my steps in and cardio workout!

This hotel is probably one of the best hotels I've stayed at in Spain. The studio room I booked for 3 nights was incredibly affordable and had a great view of the pool and town below. There was a free bus transfer to the beach every hour, which I didn't know about beforehand. On site there was a small supermarket, a salon, and a restaurant. If there small on site shop doesn't have what you want, there's several shops within a 10 minute walk down the hill which sells most everything else. The two single beds were very comfortable and the room had its own water heater so I never ran out of hot water for the shower. They held events nightly around the pool and you could take part in person, or from your balcony. But the sound proofing was very good on the balcony door so if you don't want to hear it, you don't have to. The only issues I have are small ones. 1) the knifes in the kitchenette need a good sharpen, 2) the hotel is on top of a hill, so if you are planning on taking the 40 bus from the airport to the hotel, it's about a 15 minute walk up hill so it's not the easiest with bags, so a taxi would be a better idea. 3) while this property is family friendly, there were a fair few party goers. While this isn't a fault with the hotel, it's something to consider. Hence the 4 instead of 5 stars. I would 100% stay in this hotel again in a heartbeat the next time I come to Tenerife