Overall Ratings & Reviews Old Street by Excel Apartments

London is a very expensive city to get somewhere to stay, so this was a really good option for the price. Nice neighborhood around the area with a ton of good restaurant choices. Locals are around the area and sometimes during the week days there were farmers markets/stalls for food here too. Great coffee shop nearby. Was a little far from train stations, 10-15 minute walk to get to the main ones like circle line or elizabeth, but again for this price you are not going to get anything better.

Great apartments these with food on the doorstep, a pub and an all round lovely city aesthetic. Minutes from Old Street, Barbican and Farringdon. Can’t recommend these enough.

Stayed here a couple of times now and I really love it! Great value, wonderful location and a quaint little neighbourhood location. I love the walk to Farringdon in the morning.

Nice amount of space but needs a bit of TLC. Heating didn’t work in the bedroom, wall was damaged near the radiator in the living room and shower was very low pressure

Simplistic appartmentbwith one very uncomfortable sofa/bed in the living room The bedroom radiator was falling when the entrance guardrail was torn off It has been signaled the day I arrived and no option for fixing has been proposed The curtains are not solid nor providing sufficient light proy

The check in was a bit of a faff but otherwise the apartment is really good. The location is great, I know this area a little bit and love going back. There is a supermarket very close by and plenty of bars and restaurants. It is a little rough around the edges when you look closely (some plug sockets have seen better days and the mattress could do with an upgrade) but the apartment is well appointed. You could easily spend a few days here and be very satisfied with your choice of accomodation.

Lovely apartment, perfect for my short work stay

The receptionist wasn’t responsible to help us to fix problems of the lock on a timely basis. That resulted we stayed outside of the room for 6 and half hours.

Old street- Stay Inn It is awful. Avoid it if you can. Once they have your money, thery will avoid you at all costs. They will not respond to problems after that. Persoanlly: Fridge broken Front door knob broken 2/3 lights in the bathroom don't work Shower head filthy with grime and limescale. You don't get much water out due to this. There is no window in the bathroom so there is a lot of mould built up which has gone dark brown and started to bubble. It looks disgusting. Kick plates around oven broken One bowl only One tea spoon only Chairs in dining room about to break all shake when you sit on them and are lively to collapse. Curtains are really thin so the room is fully light for 4.30am Upstairs are very noisey with a thin wooden floor so you hear loud footsteps and the tv/conversations all night. I got no sleep at all. There is a downpipe running through the bedroom so you are woken up anytime the flats run water or flush the toilet. There is an ventilation unit outside flat 3 that will go on and off through the night to keep you up. The pubs outside are okay as most close around 11 so most of the clear up and customers are gone for 12. There is no lift and a pretty narrow staircase so it is not accessible for impaired or disabled but also pretty difficult if your luggage is heavy. The pillows and bed are hideous. The pillow cases were yellow (I believe they started as white!) The hardest part over and above the lack of sleep and hugh volume of dirt is the lack of

I was worried after reading the reviews but was pleasantly surprised. Clean and comfortable. Only recommendation would be the bedroom drawers need fixing but no biggie. Lovely big shower. Lots of stairs to the top floor but no problem if you’re fit. The staff are very friendly

Overall good. Was as described

My friend booked a 2-day stay so we could visit and celebrate Christmas with friends and family we have in London please bear in mind we are travelling from Essex. They cancelled on us on the day of our booking just 10 minutes after our checking-in time while we were 10 mins from the apartment. There is a heartless racist called Amir we had the unfortunate pleasure of dealing with. Their excuse to cancel on us was they didn’t understand why only two people were spending Christmas together and it looked suspicious. We pleaded and pleaded with them to let us stay as it’s Christmas Eve and it will be hard to find another accommodation but they told us it’s not their worry. Please Take Note we have been communicating with them throughout the week including sending our IDs two weeks prior before they decided to cancel. We asked them if they could increase the deposit as we thought it would help with the situation but the manager Amir put the phone down on us and refused to communicate with us any further. He promised we would receive our refund straight away but that was a lie. We have been chasing for a refund and to add insult to injury they are claiming we are not entitled to a refund. How can that be??? They cancelled our booking and we have the whole conversation recorded and now they are refusing to refund us. Customer service is nonexistent and some of them can’t even speak English properly. PLEASE AVOID BOOKING, IT’S A SCAM. Until now they have refused to refund us

Lovely place to stay, comfortable, clean, good kitchen amenities and nice restaurants nearby. We were concerned by some of the reviews but there was nothing at all to be worried about. Follow the 3 step process as advised a few days before arrival you will get information and access with no problems. Hold was released on our deposits (2 rooms) with 3 working days. We needed bedding for one of the rooms (booked as a 2 but not a couple and we needed the sofa bed), this was arranged promptly… but if you do need the sofa bed it is worth booking as 3 people. At time of our booking it wouldn’t have cost more and would have ensured the bedding was already there. Really friendly and helpful staff on email / phone.

We waited from 23 till 3 in the morning in the freezing cold. But they wouldn't give us check in instructions. We had to get another hotel.

Ideally located for the Barbican and Charterhouse. Also an easy walk from Liverpool Street Station

Very comfortable and spacious

Great apartment will definitely stay again

Stayed for a (self-funded) business trip Tuesday-Thursday and was pleasantly surprised with how comfortable and well-equipped the apartment is. It is very much self-service - ahead of travel, you are required to send ID / pay a deposit, but having done so the check-in process was extremely smooth. The Old Street StayInn is a short (15 minute) walk from the City, and in a very quiet area - I enjoyed two very good and uninterrupted nights' sleep - and the apartment was suitably spacious, well-equipped and clean to allow me to relax there on an evening, so as to enjoy a leisurely commute into the office the next day! Pret/Waitrose can be found a very short (2 min) walk away. Admin team were responsive on email, and for the relatively low-cost for what is a prime location, I would highly recommend staying here, so much so I have booked again next week for the Aldgate property.

Terrible comms and service. Had to hassle the company for all information about my stay. Including repeatedly on the day of check in to get my access information for the property. Upon return to the apartment in the evening found another guest there as they had given us both the same access codes. I have still had no response to my contacts with the company about this incident.

We found the staff very nice and helpful. When we had any queries they were happy to help in a timely manner which made the journey from Manchester much less stressful. The apartment itself was great, kitchen fully equipped which was a bonus. Check in was easy and having a keycode rather than an actual key was more practical. Everything worked fine and it is very central so we managed to walk everywhere instead of taking public transport. Overall, I would definitely stay again and would recommend this place. Thank you for having us!