Overall Ratings & Reviews Biwa Tulum

Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!

Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again

The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend

Nice

Would stay again

I have been at the biwa 4 or 5 times now. Always great and a lovely staff!

This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!

We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.

Front desk personal were wonderful, from check in , to answering questions, to check out.

We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!

The check in process was not handled well. We got in late only to find the power out and no one to check us in.

Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.

The hotel met all our needs. Excellent. Thanks.

The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.

Happy with our stay, everything as expected.

We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!

Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend

Carlos was such a great host!

I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.